Hospice Director of Clinical Services

Residential Home Health and Residential Hospice•Northbrook, IL

About The Position

Residential Home Health and Hospice is seeking a Hospice Director of Clinical Services to partner with field staff and leaders and support the patients served. The role directs and manages program development, oversees Clinical Supervisors, and coordinates after-hours needs across Hospice entities and branches. Working with the VP of Clinical Operations, the Director defines program scope, goals, and deliverables and supports quality improvement, staffing, care coordination, and the delivery of high-quality patient and family care.

Requirements

Licensed RN or BSN with a current state license.
At least 2 years of Hospice experience.
At least 1 year of supervisory experience.
Familiarity with regulations pertaining to Hospice operations to ensure compliance.

Responsibilities

Direct and manage project and program development from beginning to end.
Supervise and develop Clinical Supervisors.
Direct and manage the global after-hours needs of all Hospice entities and branches.
Define program scope, goals, and deliverables that support business goals in collaboration with the VP of Clinical Operations.
Develop, organize, and recruit new business.
Participate as needed in budget preparation for program development.
Participate in quality assessment and performance improvement teams and activities.
Gather and analyze organization-wide data with others and report findings to the VP of Clinical Operations or designee.
Identify areas for improvement and report them systematically to the VP of Clinical Operations.
Work with improvement teams to set aims, determine outcome and process measures, identify changes to test, and support the team until desired outcomes are achieved.
Provide technical improvement skills and coaching to teams as needed.
Ensure teams document progress and activities.
Review and evaluate clerical and administrative policies and practices to determine whether they enable staff to fulfill responsibilities and achieve goals.
Participate in reviewing, analyzing, and appraising the effectiveness of the total Agency program.
Supervise job classifications and job descriptions of professional personnel.
Select and maintain a qualified, well-organized staff to provide for patients' needs.
Establish staffing patterns that reflect the personnel needed to plan, provide, and supervise care for patients and families.
Establish methods for coordinating care and services.
Provide leadership in promoting and maintaining quality-care standards across the patient care team.