Director of Clinical Operations

Advocate Health•Charlotte, NC

5d•$63 - $95

About The Position

The Director of Clinical Operations oversees clinical triage services, disease management, clinical discharge call management, clinical patient navigation, and virtual care coordination. The role supports strategic development and implementation of a patient navigation center and provides virtual coordination of care and clinical integration within CI Information Services and other outpatient settings. The director supervises clinical activities and remote team members, ensures information systems support reliable data input and retrieval, and develops, implements, and evaluates department care delivery models. The role is accountable for department budget management and guidelines, reporting on clinical services, and establishing plans and agreements that support continuity of care across multidisciplinary health care, service providers, community resources, and allied health providers. The director also establishes organizational systems to implement strategies, facilitate shared governance, and support employee engagement. Work involves walking, standing, and extended periods sitting at a computer workstation while using a headset. The position requires lifting up to 30 pounds, fluent English communication, intact sight, hearing, smell, and touch, finger dexterity for computer entry, critical thinking in a fast-paced nurse triage environment, and the ability to respond quickly to changes in telephone triage unit demands and conditions.

Requirements

Current RN license or temporary license as a Registered Nurse Petitioner in the state where the employee works and resides, or licensure meeting the applicable National License Compact or non-compact state requirements.
An MSN is required. If the undergraduate degree is a BSN, a master's degree from a health-related program or an MBA is acceptable. If the undergraduate degree is not a BSN, an MSN is required.
Appropriate professional leadership certification is required within one year of eligibility for the professional certification exam.
Ability to speak and understand English fluently.
Ability to lift up to 30 pounds.
Good finger dexterity for computer entry; intact sight, hearing, smell, and touch; and critical thinking ability to concentrate in a fast-paced nurse triage environment.
Ability to respond quickly to changes in telephone triage unit demands and conditions.

Nice To Haves

Previous leadership experience is preferred.
Additional education, training, certification, or experience may be required within the department by the nurse leader.

Responsibilities

Oversee clinical triage services, disease management, clinical discharge call management, clinical patient navigation, and virtual care coordination.
Supervise telephone nurse triage, disease management, virtual patient navigation, virtual care coordination of remote team members, and clinical components of discharge call management programs.
Ensure information systems support the input and retrieval of reliable data.
Develop, implement, and evaluate the department's care delivery models.
Improve data collection elements, protocol development, and the delivery of virtual nursing care.
Develop and manage the department budget and guidelines, with accountability for these areas.
Facilitate reports on clinical services provided by designated departments.
Develop and implement plans or contracts of agreement among multidisciplinary health care, service providers, community resource providers, and allied healthcare providers to facilitate continuity of care.
Establish organizational systems and implementation strategies consistent with established plans, facilitating shared governance and employee engagement.
Support strategic development and implementation of a patient navigation center.
Provide virtual coordination of care and clinical integration within CI Information Services and other outpatient settings.