Director of Psychiatric Clinical Operations

BetterHelp

5d•$175,000 - $210,000•Remote

About The Position

BetterHelp is seeking an experienced, operationally minded Psychiatric Mental Health Nurse Practitioner (PMHNP) to lead its Psychiatry Practice Management team. This senior clinical leadership role spans clinical operations, quality assurance, compliance, provider operations, clinical excellence, and product innovation. The Director will help evolve day-to-day operations and shape the delivery of psychiatric care at scale through technology, with quality, safety, and regulatory compliance as priorities. The role calls for a psychiatric clinician who understands direct patient care and how technology can improve access to mental healthcare. The Director will consult on complex clinical situations, analyze operational data, improve processes, collaborate across functions, and coach team members. The position offers the opportunity to influence care delivery for hundreds of providers and thousands of members while helping define the future of telepsychiatry. The Director will lead and develop the Psychiatry Operations team, oversee quality and compliance work, improve provider experience and operational efficiency, and partner with Product, Engineering, AI, and Clinical Operations stakeholders on tools and workflows. The role also maintains a small caseload of psychiatric clients on the platform, approximately 2–3 clinical hours per week. This position is remote; employees are asked to travel to the San Jose, California office up to three times per year and attend one company-wide offsite. Travel expenses are covered.

Requirements

Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing.
At least 8 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management.
Demonstrated leadership, supervisory, or management experience.
Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management.
Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns.
Strong analytical and problem-solving skills, including the ability to make data-informed decisions.
Excellent written, verbal, and presentation skills.
Ability to collaborate effectively with clinical, operational, legal, product, and executive stakeholders.
Comfort working in a fast-paced, high-growth technology environment.
Demonstrated ability to manage competing priorities and drive projects to completion.
Passion for improving access to high-quality mental healthcare through innovation and technology.

Nice To Haves

Experience delivering psychiatric services via telehealth.
Ideally located in or licensed in AL, GA, IN, MO, MS, NC, OH, TN, or TX.
Experience working with digital health organizations.
Experience supporting or supervising other psychiatric providers.
Experience in healthcare operations, quality assurance, utilization management, or clinical leadership roles.
Familiarity with state and federal telehealth and prescribing regulations.
Experience supporting AI-enabled healthcare initiatives or healthcare technology products.
Previous experience with UpLift or similar virtual care platforms.

Responsibilities

Lead a team conducting documentation and quality audits, quality assurance initiatives, and investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance.
Ensure the team provides actionable, constructive, clinically informed feedback to psychiatric providers.
Partner with Legal, Compliance, Credentialing, and Patient Safety teams to support adherence to applicable regulations and professional standards.
Monitor changes in telehealth, prescribing, and psychiatric practice regulations and communicate relevant changes across the organization.
Identify trends affecting psychiatric providers and recommend operational improvements.
Directly manage and develop Psychiatry Operations team members, including Clinical Operations Managers, Quality Assurance Specialists, and Psychiatry Support Specialists.
Establish team priorities, workflows, performance expectations, and operational goals.
Coach and mentor team members through complex clinical and operational scenarios.
Foster accountability, collaboration, innovation, and continuous improvement.
Support workforce planning, hiring, onboarding, and development as the Psychiatry Operations function grows.
Monitor key performance indicators, quality metrics, provider engagement data, and operational trends to identify improvement opportunities.
Use data-informed decision-making to optimize provider experience, member outcomes, and operational efficiency.
Lead or contribute to strategic initiatives involving psychiatric care delivery, provider support, quality assurance, and risk mitigation.
Develop scalable operational processes to support growth and expansion of psychiatric offerings.
Serve as a clinical subject matter expert for psychiatric care delivery and medication-management workflows, and partner with the Associate Medical Director for thought partnership.
Collaborate with Product, Engineering, AI, and Clinical Operations stakeholders on platform enhancements.
Provide clinical guidance on products, tools, workflows, and technology initiatives affecting psychiatric providers and members.
Support implementation and adoption of new technologies, including AI-enabled workflows and quality initiatives.
Collaborate with Marketing, Communications, and Public Relations teams as needed.
Participate in provider-facing webinars, training events, educational content, and media opportunities.
Represent BetterHelp’s commitment to safe, ethical, and accessible psychiatric care.
Maintain a small caseload of psychiatric clients on the platform, approximately 2–3 clinical hours per week.
Support insurance- and payer-related quality initiatives as BetterHelp expands its healthcare offerings.