Director of Clinical Operations

Flourish Health•Washington, DC

3d•$120,000 - $150,000•Remote

About The Position

Flourish is expanding its national care delivery footprint and is seeking an execution-oriented operational leader to ensure providers and care teams have the structure, support, and resources to do their best work. The Director of Clinical Operations oversees the operational lifecycle of the clinical organization, including care team onboarding, provider transitions, supervision operations, scheduling, capacity management, and day-to-day clinic support. This hands-on leadership role involves building processes from the ground up, working through ambiguity, and turning complex operational needs into executable plans. The role collaborates with Operational and Clinical Leadership, Product Teams, People Operations, Licensing & Compliance, and other internal teams to build scalable processes, improve efficiency, and support providers as Flourish grows nationally. The position also leads provider and clinic operations, expansion execution, clinic infrastructure and vendor management, administrative support, and continuous improvement. It is remote, with in-person event attendance required at least twice per year, and follows a Monday–Friday schedule of either 8:30 a.m.–5:00 p.m. or 9:00 a.m.–5:30 p.m. in the employee’s local time zone.

Requirements

10+ years of operations experience.
8+ years of people management experience.
Proven experience owning complex, cross-functional operational problems.
Strong problem-solving skills and adaptability in a startup environment.
Experience in a technology-enabled services business.
Excellent project management skills and attention to detail.
Ability to operate strategically and tactically in a fast-moving environment.

Nice To Haves

Mental health operational experience is strongly preferred.
Lived experience and experience as a member of a traditionally underrepresented community are encouraged, including people of color, LGBTQ-identifying people, veterans, and differently abled individuals.

Responsibilities

Own the operational lifecycle of Flourish’s provider organization, ensuring care teams are appropriately staffed, supported, scheduled, and operationally prepared.
Partner with People Operations and Clinical Leadership to build and execute onboarding for new care team hires.
Oversee provider transition workflows, including hires, departures, internal transfers, patient care plans, and coverage planning.
Execute clinical supervision operations, including assignments, scheduling, tracking, and state-specific requirements, in partnership with Licensing & Compliance.
Own provider and carepod scheduling execution.
Identify operational barriers affecting providers and develop scalable processes and resources to improve their day-to-day experience and ability to deliver care.
Partner with the VP of Operations and People Operations to translate expansion strategy into operational plans, timelines, and execution steps.
Support identification of carepod locations based on patient volume, geographic gaps in in-person staffing, and upcoming state launches.
Lead operational preparation for new care team launches, ensuring staffing, schedules, supervision structures, technology, tools, and resources are in place.
Own clinic tools, services, vendors, and operational infrastructure; oversee resources such as interpretation services, electronic signature platforms, and mailing services.
Identify improvements to tools, services, and workflows to reduce administrative burden and improve provider experience.
Partner with Product, Engineering, IT, and other stakeholders to implement technology solutions for provider and clinic operations.
Create and manage vendor proposals related to costs to support efficient and sustainable growth.
Partner with Product to identify a roadmap for productizing clinic administration to support scalable operations.
Develop and manage front-desk-style support processes, including routing calls and requests, coordinating communications, and directing inquiries.
Oversee document management, electronic signatures, mailing, records requests, and other clinic support processes.
Establish standardized administrative workflows and service expectations across markets.
Establish and monitor operational metrics for onboarding, staffing, supervision, scheduling, capacity, clinic readiness, and administrative support.
Partner with Product and Engineering to identify automation opportunities and translate operational requirements into technology-supported workflows.
Analyze quantitative and qualitative data to identify operational gaps, inefficiencies, capacity constraints, and opportunities for improvement.
Lead cross-functional operational projects, including workflow redesign, process implementation, operational pilots, and product-enabled improvements.