Director, Business Operations & Strategy

Oscar Health•New York, NY

2d•$180,504 - $236,911•Hybrid

About The Position

The Director, Business Operations & Strategy builds the long-term operational roadmap and addresses organizational challenges with rigor and tact. The role stewards processes, sets a high operational bar with cross-functional stakeholders, and connects leadership communications across the company on business process optimization and projects in provider operations and experience. It executes highly visible projects that support cross-functional teams across Oscar and partners with the People team on organizational structure and change management to enable continued high performance and organizational success. The position reports to the SVP, Provider Operations and Experience. The role is based in Oscar’s New York City office and follows a hybrid schedule requiring three in-office days per week. Thursdays are required for team meetings and events; the other two office days are flexible.

Requirements

10+ years of experience in an operations, business strategy, or project management role.
4+ years of experience in a high-growth environment.
Critical thinking skills, including evaluating and synthesizing information into action.
Excellent communication skills, providing clarity and confidence to key stakeholders.
Experience leading large-scale cross-functional initiatives within a healthcare organization.

Nice To Haves

Management consulting experience.
4+ years of experience managing a team.

Responsibilities

Apply interdisciplinary expertise in Oscar’s core business priorities and objectives, especially in provider operations and experience.
Drive end-to-end operational excellence using a cross-functional lens and subject matter expertise; measure, monitor, and execute initiatives to reduce operational and financial risk and establish efficient, repeatable processes.
Lead large, cross-functional work groups that support and optimize end-to-end program processes and improve visibility into internal processes.
Drive targeted program standardization, operationalization, issue resolution, and root cause analysis while collaborating with internal stakeholders to improve efficiency, including decisions about training resources and key processes.
Develop, present, and maintain executive reporting materials that educate, inform, and update senior leadership on programs, projects, and strategic provider contracting initiatives.
Apply subject matter expertise in methodologies, major terms, and the operations required for program execution.
Identify risks and improvement opportunities and develop and implement new provider operations programs.
Monitor external trends and industry benchmarks to develop iterative solutions that support the evolving business and provider function.
Comply with all applicable laws and regulations.
Perform other duties as assigned.