Business Director - AI/ML Product Strategy & Operations

Capital One • San Francisco, NY

6h • Hybrid

About The Position

This role leads a Product Strategy & Operations team spanning Capital One’s Machine Learning and AI platforms. The position drives the strategy, operational cadences, and capabilities that enable associates to build, train, deploy, and scale models and Generative/Agentic AI applications across the business. The leader defines product strategy, roadmap prioritization, and operational frameworks based on technical understanding and user experience, while advocating for data scientists and engineers to streamline their workflows and accelerate adoption of Generative and Agentic AI solutions.

The role partners closely with Product, Engineering, TPM, and cross-functional teams to establish end-to-end product operations mechanisms and strategic planning processes. It calls for strong product intuition, expertise in product operations, deep knowledge of AI/ML technologies, emerging infrastructure, and autonomous multi-agent systems, plus the ability to translate product vision into operational execution. The position may manage and develop multiple analysts and is expected to coach and mentor associates.

As a Business Director, the role applies strategic and analytical skills to major company challenges, develops and tests strategies, and contributes to business results in a collaborative environment that values learning, responsibility, and innovation. The posting also describes broader director responsibilities spanning business strategy, product and pricing, marketing, credit risk, execution, and enterprise partnership.

This is a hybrid role subject to Capital One’s hybrid policy and required on-site presence at the designated office location. The listed full-time annual salary range is $251,400–$286,900 in New York, NY and San Francisco, CA. The role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• Bachelor’s degree.
• At least 4 years of experience performing quantitative analysis.
• At least 4 years of experience performing qualitative analysis.
• At least 2 years of experience performing people management.
• At least 2 years of experience performing project management.
• Proven expertise in establishing product operations practices and translating product vision into operational execution.
• Deep domain expertise in AI/ML technologies, emerging infrastructure, and autonomous multi-agent systems for Generative AI development.
• Strong product intuition and experience with product strategy, product operations, analytics, or insights.
• Analytical and strategic leadership skills, including quantitative orientation and decision-making based on analytics.
• Strong business judgment, leadership, integrity, and responsible decision-making.
• People leadership capabilities, including building and leveraging high-performing teams and business partnerships.
• Strong executive written and oral communication, strategic influencing, interpersonal, and negotiation skills.
• Results orientation and ability to execute in an uncertain, fluid, fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree.
• At least 2 years of experience in financial services.
• At least 1 year of experience in consulting.
• Previous consulting experience is a plus.

Responsibilities

• Lead product strategy and operations across Machine Learning and AI platforms.
• Drive strategy, operational cadences, and capabilities for building, training, deploying, and scaling models and Generative/Agentic AI applications.
• Define product strategy, roadmap prioritization, and operational frameworks grounded in technical understanding and user experience.
• Advocate for internal users, including data scientists and engineers, to streamline workflows and accelerate adoption of Generative and Agentic AI solutions.
• Partner with Product, Engineering, TPM, and cross-functional partners to establish end-to-end product operations mechanisms and strategic planning processes.
• Develop business strategies to drive growth, profitability, and competitive success in response to changing consumer and regulatory demands.
• Potentially manage, coach, and develop multiple analysts and other associates; support talent development and retention.
• Develop and implement product and pricing strategies for lending products and lead product-level data modeling and analytics.
• Lead direct-to-consumer marketing for select products and set strategic intent for products distributed through retail channels.
• Develop targeted insights to inform customer experiences, technology, concepts, and go-to-market strategies.
• Improve credit performance by connecting consumer credit trends with historical behavior, creating risk models, and testing hypotheses through monitoring and analysis.
• Manage and sequence delivery of business intent, develop business requirements, execute product strategy, and oversee multiple projects and programs concurrently.
• Work across Capital One, including IT, Sales, Operations, and Finance, to improve quality, volume, service, and profitability.
• Make analytical decisions, solve problems, drive critical decisions, hold partners accountable, and deliver short- and long-term results in uncertain and fast-paced environments.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director