Senior Director, Business Strategy - Product Operations & Chief of Staff – AI Commerce

Walmart • Bentonville, AR

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About The Position

Walmart is seeking a strategic, collaborative Senior Director of Product Operations & Chief of Staff to help shape and scale its AI-powered shopping, associate, and enterprise experiences across a broad AI Commerce portfolio. The role partners with senior Product, Engineering, Design, Operations, and business leaders to translate strategy into execution, clarify complex priorities, establish operating rhythms, manage dependencies, and position teams to deliver customer, associate, and business impact.

The role drives global planning, prioritization, and execution across AI Shopping experiences on external platforms such as ChatGPT and Gemini and Walmart-owned experiences such as Sparky. It coordinates initiatives in in-store technology, associate applications and platforms, omnichannel services requiring in-store expertise, and corporate and back-office technology. It also establishes portfolio reviews, executive communications, operating cadences, and decision-making mechanisms, and analyzes metrics, risks, resource needs, and cross-functional dependencies to drive resolution.

Requirements

• Significant experience in product operations, chief of staff, strategy and operations, program management, or product leadership within a large, complex organization.
• Demonstrated ability to lead through influence across Product, Engineering, Design, Operations, and executive stakeholders.
• Experience managing a broad portfolio of customer-facing, associate-facing, and enterprise technology initiatives.
• Strong strategic judgment and executive communication skills, with the ability to bring structure to ambiguous, fast-moving environments.
• A track record of translating strategy into coordinated execution and measurable business results.
• Bachelor’s degree in Business, Statistics, Social Science, Communications, or a related field and 7 years’ experience in retail merchandising, operations management, or a related area; or 9 years’ experience in retail merchandising, operations management, or a related area.
• 3 years’ supervisory experience.

Nice To Haves

• Familiarity with AI, digital commerce, conversational experiences, agentic workflows, or platform ecosystems.
• Experience working on cross-functional teams or projects.
• Master’s degree, including in Computer Science, Supply Chain, or Transportation.

Responsibilities

• Serve as a strategic thought partner and operational leader for the AI Commerce product organization.
• Drive global planning, prioritization, and execution across AI Shopping experiences on external platforms such as ChatGPT and Gemini, as well as Walmart-owned experiences including Sparky.
• Coordinate initiatives across in-store technology, including experiences that help customers and associates navigate stores and find products.
• Partner across associate applications and platforms, including MyWalmart, MyAssistant, Security, and related tools.
• Support product strategy and execution for omnichannel services requiring in-store expertise, including Pharmacy, Optical, Bakery, and Auto Care.
• Drive alignment across corporate and back-office technology, including financial systems, reporting, forecasting, claims, aviation, communications, and security.
• Establish portfolio reviews, executive communications, operating cadences, and decision-making mechanisms for senior leaders.
• Analyze metrics against goals, identify risks, resource needs, and cross-functional dependencies, and drive resolution across teams.
• Translate strategy into coordinated execution and measurable business results.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior