Product Chief of Staff

Smith.ai•San Francisco, CA

1d•Remote

About The Position

Smith.ai is seeking a Product Chief of Staff to partner directly with the Chief Product Officer and drive operational excellence across Product, Design, and Engineering. The role owns the operating cadence for the R&D organization and leads strategic initiatives spanning teams and functions. It calls for a hands-on operator who can bring structure to ambiguity, turn priorities into measurable outcomes, and influence teams without formal authority. This is not a traditional administrative Chief of Staff position. The position oversees planning, OKRs, leadership meetings, decision tracking, accountability, and product performance reporting. It also leads high-priority cross-functional initiatives, supports executive and board communications, improves organizational effectiveness, and serves as a candid thought partner to the CPO. The role works with distributed teams, including US-based leadership and an Engineering organization in Spain. The position is full-time and remote. The base salary range is $215,000–$250,000 per year, with eligibility for equity and a benefits package that includes medical, dental, vision, life insurance, 401(k), and Flexible Time Off.

Requirements

Exceptional judgment and discretion when handling sensitive business and organizational matters.
Strong execution orientation, ownership, follow-through, and ability to deliver results independently.
Highly structured thinking and exceptional writing skills, including the ability to turn complex, ambiguous problems into clear recommendations and actionable plans.
Proven ability to influence senior leaders and drive accountability across teams without formal authority.
Strong business and product fluency, including financial metrics, customer data, and product analytics.
Ability to operate at high speed, balance competing priorities, and work across international time zones.
Use of AI tools to analyze, automate, and significantly improve productivity.
Highly collaborative, low-ego working style and effectiveness in a remote-first environment.

Nice To Haves

Previous Chief of Staff, Business Operations, Strategy, or Product Operations experience at a high-growth startup.
Background in management consulting, investment banking, or a similarly analytical environment.
Experience in SMB SaaS, AI, voice technology, or legal tech.
Experience with product operations, roadmap planning, or cross-functional product launches.
Experience working with distributed or European teams.

Responsibilities

Own the operating cadence across Product, Design, and Engineering, including quarterly roadmap planning, OKRs, leadership meetings, and decision tracking.
Drive accountability and follow-through so priorities stay on track and decisions become action.
Build and maintain a weekly product scorecard tracking metrics such as shipping velocity, call quality, and activation.
Lead 2–3 high-priority initiatives each quarter from ambiguous problem through execution and measurable results.
Partner with Product, Engineering, GTM, and Client Success on initiatives including market opportunities, pricing and packaging, product launches, and company-wide AI adoption.
Keep distributed teams aligned and coordinate communication between US-based leadership and the Engineering organization in Spain.
Serve as a trusted thought partner to the CPO, offering candid perspectives, identifying risks, and helping prioritize competing demands.
Anticipate challenges, resolve issues independently, and close loops that would otherwise require the CPO's attention.
Own product-related executive and board updates, translating complex information into insights, recommendations, and decisions.
Improve how teams collaborate, communicate, and execute as the organization scales.
Support product and design recruiting, organizational planning, and integration of new teams and processes.
Drive clear internal communications about product priorities, decisions, and launches.