Director, Marketing Business Strategy & Operations

Zscaler•Santa Clara, CA

2d•$175,000 - $250,000•Remote

About The Position

Zscaler is seeking a strategic, results-oriented Business Strategy leader to report directly to the Chief Marketing Officer (CMO). The role is a strategic partner and operational catalyst for the global marketing organization, aligning teams, optimizing performance, and translating strategic vision into execution. It serves as a central hub for cross-functional collaboration, integrating brand, demand generation, and pipeline health strategies to support sustained growth. The position partners with the CMO to define and track global marketing priorities and lead annual operating planning with Finance and HR, establishing metrics and executive dashboards. It coordinates high-impact initiatives, monitors pipeline health, and resolves operational gaps. It leads the marketing organization’s operating cadence and performance read-outs, including leadership meetings, quarterly offsites, Board preparation, QBRs, and scorecards. It also directs internal communications and facilitates collaboration across Marketing, Product, and broader Go-To-Market teams. The successful candidate is comfortable with ambiguity, operates with ownership and integrity, solves complex problems, collaborates with candor and respect, and actively seeks feedback and development.

Requirements

7+ years of progressive experience in business strategy, marketing operations, product marketing, or cross-functional leadership within tech, SaaS, or complex matrixed business environments.
Proven track record leading annual operating planning, cross-functional governance, and organizational rhythm for multi-disciplinary GTM teams.
Strong analytical capabilities and experience synthesizing performance data into clear, actionable executive presentations and recommendations.
Outstanding communication, facilitation, and project management skills, with the ability to influence and align diverse stakeholder groups.
Active interest or experience leveraging modern AI tools and digital productivity platforms to streamline workflows and augment strategic decision-making.

Nice To Haves

Deep understanding of the modern SaaS marketing engine, including brand, internal and external communications, demand generation, and pipeline dynamics.
Proactive mindset and history of anticipating organizational needs, eliminating operational friction, and driving execution in a growth-oriented environment.
Strong AI fluency, including experience using Generative AI platforms and LLMs to accelerate data synthesis, solution design, and automated workflows.

Responsibilities

Partner with the CMO to define, communicate, and track global marketing priorities.
Lead integrated annual operating planning in partnership with Finance and HR, and establish metrics and executive dashboards to monitor progress.
Coordinate high-impact business moments and strategic initiatives; identify and resolve operational gaps, monitor pipeline health, and track outcomes.
Lead the marketing organization’s operational cadence, including Marketing Leadership Team meetings, quarterly offsites, Board of Directors preparation, QBRs, and marketing scorecards.
Analyze performance data to support executive decision-making and provide visibility into team impact.
Direct internal communications strategies, including the Marketing Pulse newsletter, Marketing All-Hands, weekly leadership updates, and bi-annual stakeholder pulse surveys.
Serve as a strategic liaison between Marketing, Product, and broader Go-To-Market teams; strengthen feedback loops, resolve bottlenecks, and ensure follow-through on shared commitments.