Director, Business Operations & Strategy
About The Position
Oscar is hiring a Director, Business Operations & Strategy for its Provider Operations and Experience team. Oscar is a health insurance company built around a full-stack technology platform and a focus on serving its members. The Director builds the long-term operational roadmap and addresses organizational challenges with rigor and tact. The role stewards processes, sets a high operational bar with cross-functional stakeholders, and connects leadership communications related to business process optimization and projects in provider operations and experience. The Director executes highly visible projects that support cross-functional teams and partners with the People team on organizational structure and change management to enable continued high performance and organizational success. The position reports to the SVP, Provider Operations and Experience. It is based in Oscar’s New York City office and follows a hybrid schedule with three in-office days per week. Thursdays are required for team meetings and events; the other two office days are flexible.
Requirements
- At least 10 years of experience in operations, business strategy, or project management.
- At least 4 years of experience in a high-growth environment.
- Critical-thinking skills, including evaluating and synthesizing information into action.
- Excellent communication skills and the ability to provide clarity and confidence to key stakeholders.
- Experience leading large-scale cross-functional initiatives within a healthcare organization.
Nice To Haves
- Management consulting experience.
- At least 4 years of team management experience.
Responsibilities
- Apply interdisciplinary knowledge of Oscar’s core business priorities and objectives, especially in provider operations and experience.
- Drive end-to-end operational excellence using a cross-functional perspective and subject matter expertise; measure, monitor, and execute work to reduce operational and financial risk and establish efficient, repeatable processes.
- Lead large, cross-functional work groups that support and optimize end-to-end program processes and improve visibility into internal processes.
- Drive targeted program standardization, operationalization, issue resolution, and root cause analysis, collaborating with internal stakeholders and making process decisions, including those related to training resources.
- Develop, present, and maintain executive reporting materials to inform and update senior leadership on programs, projects, and strategic provider contracting initiatives.
- Apply expertise in methodologies, major terms, and associated operations required for program execution.
- Identify risks and improvement opportunities and develop and implement new provider operations programs.
- Monitor external trends and industry benchmarks to drive iterative solutions that support the evolving business and provider function.
- Comply with applicable laws and regulations.
- Perform other duties as assigned.
Benefits
- Unlimited vacation program
- Company equity grants
- Annual performance bonuses
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
