Director, Marketing Business Strategy & Operations

Zscaler•Santa Clara, CA

1d•Remote

About The Position

Zscaler is seeking a strategic, results-oriented Business Strategy leader to serve as a strategic partner and operational catalyst for its global marketing organization. Reporting directly to the Chief Marketing Officer (CMO), this role aligns marketing teams, optimizes performance, and translates strategic vision into execution. The Director acts as a central hub for cross-functional collaboration, integrating brand, demand generation, and pipeline health strategies to support sustained growth. The role leads global marketing strategy and annual planning, operational rhythms and executive performance read-outs, organizational communications, and collaboration across Marketing, Product, and broader Go-To-Market teams. It requires navigating ambiguity, taking ownership from high-level strategy through hands-on execution, solving complex problems, collaborating with trust, and actively seeking feedback and development.

Requirements

At least 7 years of progressive experience in business strategy, marketing operations, product marketing, or cross-functional leadership within technology, SaaS, or complex matrixed business environments.
Proven experience leading annual operating planning, cross-functional governance, and organizational rhythms for multidisciplinary Go-To-Market teams.
Strong analytical capabilities, including synthesizing performance data into clear, actionable executive presentations and recommendations.
Outstanding communication, facilitation, and project management skills, with the ability to influence and align diverse stakeholder groups.
Active interest or experience using modern AI tools and digital productivity platforms to streamline workflows and augment strategic decision-making.

Nice To Haves

Deep understanding of the modern SaaS marketing engine, including brand, internal and external communications, demand generation, and pipeline dynamics.
Proactive approach and a history of anticipating organizational needs, eliminating operational friction, and driving execution in a growth-oriented environment.
Strong AI fluency, including experience using Generative AI platforms and LLMs to accelerate data synthesis, solution design, and automated workflows.

Responsibilities

Partner with the CMO to define, communicate, and track global marketing priorities.
Lead integrated annual operating planning cycles with Finance and HR, and establish metrics and executive dashboards to monitor progress.
Coordinate high-impact business moments and strategic initiatives; identify and resolve operational gaps, monitor pipeline health, and track outcomes.
Lead the marketing organization’s operating cadence, including Marketing Leadership Team meetings, quarterly offsites, Board of Directors preparation, QBRs, and marketing scorecards.
Analyze performance data to support executive decision-making and communicate team impact clearly.
Direct internal communications, including the Marketing Pulse newsletter, Marketing All-Hands, weekly leadership updates, and bi-annual stakeholder pulse surveys.
Serve as a strategic liaison among Marketing, Product, and broader Go-To-Market teams; strengthen feedback loops, resolve bottlenecks, and ensure follow-through on shared commitments.