Senior Director, Strategy & Business Operations, AI Labs

Salesforce•San Francisco, CA

5d•$181,700 - $332,600

About The Position

Salesforce is seeking a Senior Director, Strategy & Business Operations to accelerate the growth and scale of businesses within AI Labs. The role initially embeds with Fin to identify and remove high-impact growth barriers, drive cross-functional initiatives, and help Fin use Salesforce’s scale and capabilities. The role will then codify the lessons and operating model developed with Fin and apply them to other acquisitions, emerging businesses, and high-priority strategic initiatives across AI Labs. The position also serves as a trusted strategic partner and Chief of Staff to AI Labs leadership, taking ownership of priority opportunities and problems that require senior-level coordination, particularly where ownership is unclear. The successful candidate will help leadership focus on high-impact work and develop a repeatable model for accelerating future acquisitions and emerging businesses.

Requirements

12+ years of experience across strategy, business operations, product or go-to-market strategy, management consulting, corporate strategy, or related roles.
Track record of turning high-ambiguity, zero-to-one problems into structured strategies and executable operating plans.
Combines strategic thinking with strong operating instincts, including defining solutions and driving execution.
Strong commercial and financial acumen, with the ability to work across market strategy, product decisions, go-to-market execution, operating metrics, and investment trade-offs.
Exceptional executive communication skills and experience advising and influencing senior executives.
Ability to lead through influence in highly matrixed environments and establish credibility with Product, Sales, Finance, Marketing, and Customer Success leaders.
Ability to determine when to advise, facilitate, or take direct ownership to advance an initiative.
Builder who creates structure where none exists and is energized by businesses and operating models that are still being defined.

Nice To Haves

Experience in enterprise SaaS, AI, or another rapidly evolving technology environment.
Experience with acquisitions, post-acquisition growth, business integration, or scaling new businesses within a larger enterprise.

Responsibilities

Identify high-impact barriers to Fin’s growth and drive them to resolution across Salesforce.
Lead complex cross-functional initiatives spanning Product, Sales, Marketing, Customer Success, Finance, Operations, and other Salesforce organizations.
Clarify ambiguous ownership by defining decisions, owners, dependencies, milestones, and escalation paths.
Mobilize teams with different priorities and reporting lines around shared business outcomes and maintain accountability through execution.
Help Fin leverage Salesforce’s distribution, customer relationships, product ecosystem, and operating capabilities while preserving its speed and focus.
Take ownership of critical gaps when no single function has clear ownership and drive the work forward.
Codify lessons from scaling Fin into a repeatable model for accelerating future acquisitions and emerging AI Labs businesses.
Define how acquired businesses can use Salesforce capabilities while retaining the autonomy needed for speed and innovation.
Develop repeatable approaches to go-to-market, operating models, governance, decision-making, and cross-functional execution.
Rotate to future acquisitions and other priority AI Labs businesses to apply and evolve the scaling playbook.
Serve as a trusted strategic partner and Chief of Staff to AI Labs leadership.
Help shape and prioritize the leadership agenda and focus attention on initiatives with the greatest business impact.
Lead high-priority strategic and ad hoc initiatives across AI Labs that require senior ownership, structured problem solving, and cross-functional coordination.
Drive leadership operating rhythms, decision forums, and follow-through on priorities and commitments.
Support leadership prioritization and V2MOM execution.
Advise, facilitate, or take direct ownership as needed to move important initiatives forward.