Senior Analyst, Business Operations & Strategy

ServiceTitan•Glendale, CA

4d•$104,500 - $167,600

About The Position

The Senior Analyst, Business Operations & Strategy (Property Care GTM Focus) is part of ServiceTitan’s Revenue Strategy & Operations team and partners with Sales, Onboarding, and go-to-market (GTM) leaders to support customer acquisition for the Property Care business. The role provides analytics, planning, and operating processes as the Property Care sales team grows and establishes an outbound motion for trades customers. It focuses on pipeline generation, forecasting and conversion, and the handoff from Sales to Onboarding, while partnering with Product, Marketing, RevOps, and Customer Success to support a consistent customer experience through go-live. The analyst owns pipeline reporting and forecasting, connects pipeline performance to downstream customer outcomes, develops segment-specific value stories and sales enablement, and supports GTM planning such as territory design, capacity and quota planning, rep ramp tracking, and target setting. The role also helps create and scale an outbound sales motion with the SDR organization, including its targeting, metrics, experiments, and playbook, and owns high-impact special projects from identification through execution and iteration.

Requirements

2–4+ years of work experience in a combination of high-growth technology companies and/or management consulting.
Proficiency with AI tools such as Claude, ChatGPT, or Cursor to accelerate end-to-end analysis and independently build and test solutions.
Experience with pipeline management and sales forecasting, working alongside Sales and/or SDR teams, and using a CRM such as Salesforce.
Experience conducting quantitative analyses and publishing findings in dashboards, with strong Excel or Google Sheets, Tableau, and SQL skills.
A track record of using analytics to drive results and inform strategic decisions.
Ability to turn data into a clear customer value narrative and concrete action plans, and to manage execution.
Ability to work effectively in ambiguous, dynamic environments, including building a new sales motion from scratch while moving quickly.
Attention to detail and strong storytelling and presentation skills, including the ability to simplify complex problems for cross-functional stakeholders at all levels.

Nice To Haves

Functional experience in revenue operations, business operations, or sales operations within the SaaS space.
Experience with sales engagement or outbound tooling.

Responsibilities

Build SQL and Tableau datasets and dashboards that provide Sales, Onboarding, and GTM leaders with a shared view of pipeline health and leading indicators.
Connect pipeline data to downstream outcomes such as time to onboard, adoption, and retention, and identify strong-performing segments and deal types.
Own Property Care Sales pipeline reporting and forecasting, including coverage, conversion, velocity, and forecast accuracy.
Run weekly and monthly forecast reviews with senior leadership.
Partner with Sales leadership, Product, and Marketing to articulate a data- and ROI-grounded Property Care value story for each segment and trade.
Build business cases and sales proof points, including routing efficiency, adoption benchmarks, and migration outcomes.
Synthesize win/loss information and customer feedback into inputs for messaging, pricing, packaging, and the product roadmap.
Support GTM leaders with territory and segment design, capacity and quota planning, rep ramp tracking, and target setting as the sales team grows.
Maintain the Property Care GTM operating cadence, including planning inputs, decision tracking, and alignment across Sales, Onboarding, Product, and RevOps.
Identify friction in the Sales-to-Onboarding handoff and design process improvements to reduce time to value.
Partner with SDR leadership to design and establish an outbound sales motion for Property Care trades, including target account lists, ICP definition, sequencing, and lead routing.
Define metrics, dashboards, and experiments to assess outreach, meetings booked, and qualified pipeline.
Iterate on the outbound motion with SDR and Sales teams based on conversion data and document a scalable playbook.
Own high-impact special projects from opportunity identification through ongoing execution and iteration.

Benefits

Flexible time off and flextime.
Learning and development opportunities, a comprehensive onboarding program, leadership training, and other programs and events.
Recognition through Bonusly, peer-nominated awards, and other programs.
Company-paid medical, dental, and vision insurance, including 100% employer-paid options and 90% coverage for dependents.
Flexible spending account (FSA) and health savings account (HSA).
401(k) match.
Telehealth options, including One Medical memberships.
Parental leave and support.
Up to $20,000 in fertility services, including IUI and IVF, as well as surrogacy and adoption reimbursement.
On-demand maternity support through Maven Maternity and free breast milk shipping through Maven Milk.
Pet insurance, legal advisory services, and financial planning tools.
Annual bonus and equity.