Director of Operations

Allied Universal • San Francisco, CA

3d • Onsite

About The Position

Allied Universal is hiring a Director of Operations for its San Francisco Branch Office. The Director manages approximately 20 onsite Account Managers to support client satisfaction and strong Security Professional performance across multiple branch locations and client sites. The role oversees service delivery across healthcare, commercial real estate, government, and hospitality markets, while promoting employee engagement and an exceptional employee experience in alignment with Allied Universal’s iCARE Leadership approach.

The Director leads and develops Account Managers, maintains client relationships, oversees service quality and operational performance, and identifies and mitigates security and workplace safety risks. In partnership with branch leadership, the role also manages financial performance and supports growth within existing client operations. The stated salary range is $90,000–$110,000, plus an auto allowance or fuel card and annual and quarterly bonuses.

Requirements

• One of the following education and management-experience combinations: a bachelor’s degree in criminal justice, business, or a related field and three years of management experience in a high-volume workforce environment or service industry managing other leaders; an associate degree in one of those fields and five years of such management experience; or a high school diploma or equivalent and seven years of such management experience.
• Current driver’s license if driving a company or personal vehicle for business, such as client visits or networking events.
• At least two years of experience driving operational goals and metrics.
• At least two years of experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decision-making.

Nice To Haves

• Law enforcement, military, or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead, coach, support, and recognize Account Managers while fostering accountability and taking ownership of succession planning.
• Promote a collaborative and inclusive environment that encourages teamwork, communication, and professional development.
• Build, maintain, and grow client relationships by understanding security needs and ensuring client satisfaction.
• Develop and implement corrective action plans to address opportunities for operational improvement.
• Oversee Account Managers and service delivery to maintain industry standards, company policies, and regulatory requirements.
• Analyze, report, and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform to improve efficiency and productivity.
• Identify and mitigate security risks; develop and implement security protocols, training, and response plans.
• Develop safety action plans to help prevent work-related injuries.
• Work with branch leadership to strengthen financial performance by managing budget allocation, growing revenue, reducing non-billable overtime, improving cash collections, and controlling expenses.
• Collaborate with leadership to drive organic business growth within existing client operations.
• Apply the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Auto allowance or fuel card.
• Annual and quarterly bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED