Executive Director of Software Engineering and Operations

External•Durham, NC

About The Position

Toshiba Global Commerce Solutions is seeking a hands-on technical delivery leader to ensure successful client implementations, solution adoption, and production readiness across complex software environments. The role calls for practical fluency across the software stack, direct customer engagement to explain technical implementations and resolve delivery concerns, and disciplined coordination of internal teams around commitments, dependencies, risks, and client outcomes. The Executive Director serves as a bridge between customers, client delivery teams, product leaders, architecture, and technical execution teams. Success means delivering implementations and readiness activities with quality and predictability, communicating technical risks and trade-offs clearly, and improving delivery practices through planning, readiness reviews, automation, and data-driven continuous improvement. Toshiba Global Commerce Solutions is a global retail technology company based in Research Triangle Park, North Carolina, providing in-store solutions to retailers. The company describes its vision as a seamless, participatory shopping experience and offers a competitive salary and benefits package.

Requirements

Practical technical understanding of software architecture, application design, integration patterns, deployment pipelines, databases, infrastructure, security, observability, and production support.
Proven experience communicating directly with customers, explaining technical implementations, discussing trade-offs, handling escalations, and aligning client needs with delivery execution.
A strong track record coordinating cross-functional execution across engineering, QA, product, architecture, DevOps, operations, support, services, and program teams to meet client commitments.
Ability to balance client delivery leadership with hands-on technical engagement to assess risk, clarify implementation direction, resolve blockers, or support customer confidence.
Strong communication skills, including the ability to present clearly to customers, senior leadership, and technical audiences.
Strong understanding of implementation delivery, DevOps practices, quality engineering, release coordination, operational support models, production readiness, and continuous improvement.

Nice To Haves

Experience in customer-facing technology leadership roles supporting complex implementations, enterprise integrations, or mission-critical production systems.
Experience supporting enterprise software implementations in platform, retail technology, payments, commerce, cloud, or similarly complex technology environments.
Background in platform modernization, cloud migration, microservices, API strategy, mobile or edge computing, data platforms, or high-availability transaction systems.
Familiarity with delivery and reliability indicators such as deployment health, lead time, change failure rate, mean time to recovery, defect escape trends, customer-impacting incidents, and acceptance quality.
Experience in regulated, security-sensitive, or high-availability environments where reliability, compliance, scalability, and customer confidence are critical.

Responsibilities

Lead client delivery execution for complex software implementations, integrations, deployments, upgrades, and production readiness activities.
Assess implementation feasibility, integration behavior, configuration impacts, environment dependencies, security considerations, deployment readiness, and operational risk.
Explain technical implementation details, delivery impacts, risks, trade-offs, and timeline considerations to clients.
Engage directly with customers to explain implementation approaches, clarify solution behavior, address technical concerns, manage escalations, and build confidence in delivery plans.
Coordinate engineering, QA, architecture, DevOps, product, support, services, and program teams around client priorities, dependencies, issue resolution, and go-live commitments.
Drive delivery discipline through implementation planning, readiness reviews, technical risk management, issue tracking, release coordination, and transparent client status communication.
Provide hands-on technical guidance during client delivery to validate implementation approaches, troubleshoot blockers, evaluate integration risks, and ensure solutions can operate in client environments.
Use delivery metrics, client feedback, defect trends, deployment outcomes, support data, and production readiness indicators to improve delivery predictability and implementation quality.