Operations Director Jobs

About The Position

Requirements

• At least 3 years of healthcare management experience.
• At least 5 years of healthcare operations experience in an ambulatory or hospital setting.
• Bachelor’s degree in a relevant field, or 4 years of experience in lieu of the degree.

Nice To Haves

• Experience supporting pediatric clinics or service lines.
• Demonstrated success leading multi-site clinic operations.

Responsibilities

• Provide strategic and operational leadership for assigned pediatric specialty practices, ensuring performance across access, experience, workforce, quality, productivity, and financial outcomes.
• Partner with pediatric physicians, advanced practice providers, nursing leaders, and interdisciplinary teams to establish shared priorities and advance practice and organizational goals.
• Develop and implement operational strategies to improve specialty-care access, patient flow, care coordination, provider capacity, and the experience of children and families.
• Manage day-to-day practice operations, including scheduling, registration, referrals and authorizations, patient communications, medical records, facilities, and staffing.
• Establish and monitor patient-access standards, including appointment availability, telephone responsiveness, scheduling efficiency, and wait times.
• Lead continuous-improvement initiatives that enhance efficiency, reduce barriers to care, and support timely access to pediatric specialty services.
• Monitor budgets, productivity, staffing, non-salary expenses, revenue-cycle performance, and capital needs; develop action plans to address opportunities and challenges.
• Use operational and financial data to identify trends, inform decisions, and develop strategies to improve performance and long-term sustainability.
• Advise physician leadership and collaborate on practice growth, provider capacity, access, workflow optimization, and care delivery.
• Promote family-centered care that recognizes the needs of pediatric patients and caregivers throughout the care journey.
• Ensure policies, procedures, and operational controls support patient safety, regulatory compliance, financial stewardship, and effective practice operations.
• Ensure assigned practices align with Inova’s mission, vision, values, strategic priorities, and applicable regulatory and professional standards.

Benefits

• Professional development opportunities
• Support for team members at every step