Director, Learning Operations and Projects

Signature HealthCARE, LLC•Jeffersontown, KY

7h•Onsite

About The Position

The Director, Learning Operations and Projects builds workforce readiness across the enterprise by turning strategy into scalable learning programs, governing learning systems and processes, and driving consistent onboarding and regulatory readiness. The role partners with HR, Clinical, Operations, Facilities, IT, and Compliance leaders to strengthen ownership of learning, align programs with organizational priorities, and provide analytics on readiness, engagement, compliance, and effectiveness. The position is based at the Corporate Office in Louisville, Kentucky. The director leads enterprise people and readiness initiatives and ensures learning operational excellence through standardized processes, enabling technologies, project execution, and a continuous learning culture. The role supports leadership capability development and successor pipelines, creates roadmaps and governance routines, oversees learning workflows and intake-to-delivery documentation, and manages complex projects through execution. It also provides oversight for needs analysis, instructional design, enterprise upskilling and reskilling, onboarding, orientation, learning platforms, vendors, and system enhancements. The director tracks performance indicators and participates in process improvement initiatives, along with other assigned projects and duties.

Requirements

Bachelor’s degree in Business Administration, Organizational Psychology, Human Resources, or a related field.
Project Management Professional (PMP) certification.
Proven experience executing large-scale technology and project implementations in complex organizational structures.
At least 7 years of experience in learning and development, organizational development, HR strategy, workforce readiness, or related fields.
At least 3 years in a leadership capacity with responsibility for enterprise learning operations, learning strategy, workforce capability development, or related enterprise functions.
Demonstrated accountability for content, technologies, learning services solutions, and project implementation at enterprise scale.
Strong operational and project management skills; proficiency in Agile, Six Sigma, or comparable continuous improvement methodologies.
Deep understanding of learning technologies, instructional design principles, and enterprise learning governance.
High data literacy and demonstrated ability to use metrics and analytics to influence decisions and executive alignment.
Excellent communication, stakeholder management, and cross-functional influence skills.
Cultural awareness and ability to lead in a diverse and clinically complex environment.
Proficiency in learning management systems, content management systems, and digital enablement tools.
Effective verbal and written English communication skills.
Highest level of professionalism and ability to maintain confidentiality.
Ability to work with minimal supervision, take initiative, and make independent decisions.
Ability to handle new tasks without written procedures.
Approachable, flexible, and adaptable to change.

Nice To Haves

Master’s degree preferred.
Six Sigma Blackbelt certification preferred.
Experience developing readiness strategies in complex, multi-site, or clinically oriented environments preferred.
Experience in systems configuration, enhancement prioritization, vendor management, platform utilization analytics, and governance models preferred.

Responsibilities

Lead the planning, implementation, governance, and optimization of enterprise people and readiness initiatives.
Ensure learning operational excellence through standardized processes, enabling technologies, enterprise project execution, and a continuous learning culture.
Partner with senior leadership across HR, Clinical, IT, Operations, and Compliance to align learning programs with organizational goals and priorities.
Support leadership capability growth, successor pipelines, and reduced readiness gaps through targeted, experience-based learning solutions.
Translate workforce readiness priorities into roadmaps, governance routines, metrics, and executive-level visibility.
Design and maintain scalable learning design workflows, prioritization methodologies, and intake-to-delivery documentation.
Drive complex, large-scale people and learning projects from planning to execution, managing scope, timelines, resources, and stakeholder expectations.
Define, track, and report key performance indicators for program effectiveness, stakeholder impact, compliance, readiness outcomes, and ROI.
Serve as a strategic liaison for learning platforms, vendors, internal IT partners, and system enhancement priorities.
Provide operational support for onboarding and orientation to promote consistency, compliance, and employee engagement.
Oversee needs analysis, instructional design, and program delivery for enterprise upskilling and reskilling initiatives.
Meet the stated physical and sensory requirements and work in the described environment.
Identify and participate in process improvement initiatives to improve customer experience, workflows, or the work environment.
Perform other special projects and duties as assigned.