Sr. Director, AI & Operations

Comcast • Philadelphia, PA

3d

About The Position

The Senior Director, Communications Operations & AI Enablement serves as a strategic and operational partner to the Chief Communications Officer and the enablement team. The role strengthens how the communications department plans, executes, and delivers measurable results by applying AI tools and platforms. It is suited to an execution-focused leader who moves quickly, manages multiple priorities, and turns ideas and strategy into action.

The role integrates advanced AI technology into daily operations and leads the thoughtful implementation and adoption of AI-enabled tools and emerging platforms to improve communications performance and impact. Because the position is part of the communications department, excellent verbal and written communication skills are essential.

Requirements

• Bachelor's degree.
• 8–12+ years of experience in communications, corporate strategy, operations, or consulting; the posting also lists 10 years or more of relevant work experience.
• Strong operational expertise and experience improving workflows and execution systems.
• Proven ability to drive adoption and lead change, particularly within creative or communications teams.
• Experience implementing new tools and technologies and integrating them across an organization.
• Strong interest in emerging AI platforms and active experimentation with tools to drive innovation and efficiency.
• Strong organizational and project management skills, with the ability to manage multiple high-visibility initiatives simultaneously.
• Excellent written, verbal, and presentation skills.
• High emotional intelligence, with strong relationship-building and influencing skills across stakeholders.
• Builder/operator mindset; thrives in ambiguity, moves quickly, demonstrates bias to action, and follows through.
• Comfort working in fast-paced, evolving environments.

Responsibilities

• Partner with the Chief Communications Officer and leadership team to track progress, refine workflows, and accelerate execution.
• Translate new ideas and ways of working into clear, actionable plans that can be adopted across the department.
• Strengthen the use of technology to improve cross-functional coordination across corporate, field, internal, and external teams.
• Identify and adopt technology that increases speed, coordination, and proactive storytelling.
• Integrate advanced and AI-enabled tools into daily communications workflows.
• Pilot and scale technologies as needed to improve execution, precision, and efficiency.
• Support tool adoption through practical training, documentation, and hands-on support.
• Advance the “create once, distribute many” model to increase scale and impact.
• Support executive materials, staff meetings, and priority cross-team initiatives as needed.
• Follow Comcast's operating principles, prioritize customer experience, support teamwork and inclusion, drive results and growth, and contribute to the Net Promoter System.

Benefits

• An array of benefits and support options intended to support employees physically, financially, and emotionally, with personalized guidance and always-on tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior