Sr. Director, AI & Operations

Comcast Resume • Philadelphia, PA

4d

About The Position

The Senior Director, Communications Operations & AI Enablement serves as a strategic and operational partner to the Chief Communications Officer and the enablement team. The role strengthens how the communications department plans, executes, and delivers measurable results through AI tools and platforms. It is suited to an executor who moves quickly, manages multiple priorities, and translates ideas and strategy into action.

The position brings operational expertise and a bias to action to integrate advanced AI technology into daily operations and drive thoughtful implementation and adoption of AI-enabled tools and emerging platforms. Its aim is to strengthen communications performance and impact. Excellent verbal and written communication skills are required.

Requirements

• Bachelor's degree.
• 8–12+ years of experience in communications, corporate strategy, operations, or consulting; the posting also lists 10+ years of relevant work experience.
• Strong operational expertise and experience improving workflows and execution systems.
• Proven ability to drive adoption and lead change, particularly within creative or communications teams.
• Experience implementing new tools and technologies and integrating them across an organization.
• Strong interest in emerging AI platforms and active experimentation with new tools to drive innovation and efficiency.
• Strong organizational and project management skills, including the ability to manage multiple high-visibility initiatives simultaneously.
• Excellent written, verbal, and presentation communication skills.
• High emotional intelligence and strong relationship-building and influencing skills across stakeholders.
• A builder/operator mindset, comfort with ambiguity, ability to move quickly, bias to action, and strong follow-through.
• Comfort working in fast-paced, evolving environments.

Responsibilities

• Partner with the CCO and leadership team to track progress, refine workflows, and accelerate execution.
• Translate new ideas and ways of working into clear, actionable plans that can be adopted across the department.
• Strengthen the use of technology to improve cross-functional coordination across corporate, field, internal, and external teams.
• Identify and adopt new technology that increases speed, coordination, and proactive storytelling.
• Integrate advanced and AI-enabled tools into daily communications workflows.
• Pilot and scale new technologies as needed to improve execution, precision, and efficiency.
• Ensure tool adoption through practical training, documentation, and hands-on support.
• Advance the “create once, distribute many” model to increase scale and impact.
• Support executive materials, staff meetings, and priority cross-team initiatives as needed.
• Follow Comcast's Operating Principles, prioritize customer experience, advocate for its technology and digital tools, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast offers an array of benefits options, expert guidance, and always-on tools personalized to support employees physically, financially, and emotionally. Further details are available in the benefits summary on its careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Director