Director, Patient Operations
About The Position
Beam Therapeutics is seeking a strategic, collaborative leader for its growing Commercial team. The Director, Patient Operations will optimize delivery of risto-cel to treatment centers with expertise in Sickle Cell Disease and cell therapies. Working with Quality, Supply Chain, and Technical Operations, the Director will help ensure turnaround time, consistent drug product delivery, and timely status communications. The role provides operational oversight of the end-to-end patient and product journey, from patient enrollment through treatment, including the Beamlink portal, case management, and commercial logistics. It involves close coordination with internal and external stakeholders and accountability for identifying relevant patient-delivery metrics, setting targets with cross-functional teams, and driving progress toward those targets. In preparation for commercialization, the Director will develop the case-management team structure and framework and act as the internal Beam point of contact for field-facing teams.
Requirements
- Bachelor's degree in a relevant academic field.
- Typically 12 years of experience, including 10 years of business experience within the pharmaceutical, biotechnology, or biopharmaceutical industry.
- Proven cross-functional leadership or another cross-disciplinary background, with successful team leadership experience.
- Exceptional interpersonal and collaborative skills, with the ability to influence, motivate, inspire, encourage, and develop others.
- Patient-focused and comfortable working in a highly complex, technical environment while dealing with ambiguity.
- Ability to travel 20% as needed.
Nice To Haves
- MBA, MD, PhD, or another graduate degree.
- Experience in gene and/or cell therapy, particularly autologous cell therapy.
- Experience working with manufacturing or supply-chain functions.
- Experience with U.S. commercialization.
- Experience in both large- and small-company environments.
- Sophisticated understanding of the operational complexity and evolving scientific, clinical, regulatory, competitive, and economic trends in the cell and gene therapy industry, with the ability to adapt operational strategies accordingly.
Responsibilities
- Lead and develop a team of Case Managers and Logistics Managers.
- Support the development, testing, and implementation of business requirements for the Beamlink portal.
- Work with cross-functional Beam teams, including Technical Operations and Quality, to set operational product-delivery targets and optimize products and processes toward commercial targets.
- Assist in developing and executing integrated launch-readiness plans with Commercial.
- Support treatment-center account onboarding and activation.
- Develop cell-therapy cold-chain logistics, courier, and vendor-management processes.
- Define milestone communications, handoffs, and escalation controls.
- Establish governance, operational controls, and escalation pathways.
- Connect internal partners to resolve barriers in real time.
- Anticipate failure modes and put response mechanisms in place before launch.
- Coordinate internal and external cross-functional stakeholders to support patient and treatment-center experience and business goals.
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What This Job Offers
Job Type
Full-time
Career Level
Director
