Patient Transport Regional Director of Operations
Compass Group•Jefferson, LA
•$135,000 - $145,000
About The Position
Crothall Healthcare, a Compass Healthcare company, provides specialized support services to the healthcare industry. The Regional Director of Operations leads a regional team of Patient Transport professionals and plans regional objectives, ensuring management complies with corporate, regional, and financial goals. The role is responsible for the region’s overall operations, growth, and profitability. It includes financial planning and oversight, staffing and productivity management, client satisfaction and retention, contract compliance, and adapting programs to meet account needs.
Requirements
- Bachelor’s degree or equivalent work experience.
- Five or more years of supervisory experience in housekeeping or a service-related field with high customer/client contact.
- Experience managing high-volume or multi-unit operations.
- Ability to communicate effectively in writing and oral presentations.
- Ability to multitask and establish priorities.
- Ability to maintain organization in a changing environment.
- Initiative, responsibility, flexibility, and leadership.
- Thorough knowledge of contract administration and office procedures.
- Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Budgeting, forecasting, and sales experience preferred.
Responsibilities
- Develop financial forecasts and balance programs and resources for districts and selected accounts within the region.
- Develop the regional business plan and budgets.
- Control regional overhead expenses and achieve regional financial goals.
- Review and analyze financial statements, weekly operating reports, and other financial results.
- Recommend and manage capital requirements to maximize financial returns.
- Participate in sales survey pricing of business.
- Monitor future contract financial reviews and updates.
- Ensure productivity and staffing are appropriate to regional and divisional goals.
- Monitor period analysis and initiate action plans as necessary.
- Maintain and support client satisfaction to ensure account retention.
- Maintain an active stewardship program at multiple levels within the region.
- Administer required client/customer surveys and other feedback instruments, and respond in a timely and effective manner.
- Promote client awareness of program alternatives and available corporate resources.
- Monitor and ensure compliance with client contract provisions.
- Customize programs as required to meet each account’s unique needs.
- Manage patient transportation add-on services, where applicable, such as patient observation, lift, courier, valet, or shuttle services.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Flexible time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Potential paid and/or unpaid time off benefits in accordance with applicable laws
- Employee referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Director
