Office Manager Jobs

About The Position

Requirements

• Compassionate, empathetic interpersonal skills and a high level of emotional intelligence.
• Passion for helping others and contributing to the success of the practice.
• Confident communication and presentation skills, including the ability to lead meetings and present to leadership.
• Ability to communicate proactively, seek feedback, summarize key points, and adapt communication style to the audience.
• Comfort troubleshooting practice technology issues and communicating with IT as needed.
• Comfort using Microsoft programs, including Excel, PowerPoint, and Word.
• Proactive problem-solving skills and ability to find creative ways to overcome obstacles.
• Ability to engage team members in resolving issues and mediate conflicts professionally and objectively.
• Ability to thrive in team environments and work with cross-functional teams.

Responsibilities

• Supervise daily practice activities and ensure effective coverage for all positions.
• Manage opening and closing duties, including reconciliation of daily financials.
• Manage supply inventory and serve as the primary point of contact for the practice.
• Oversee internal billing invoices, maintain CPR certifications, and ensure office safety, compliance, and other policies and procedures are followed.
• Use Workday, myLearning, metric software, and P&L reports to run the office effectively.
• Plan, organize, and facilitate daily morning huddles and other team meetings as appropriate.
• Develop and maintain positive working relationships with doctors and regional managers to support communication across the company.
• Meet or exceed expected monthly and quarterly performance metrics and remain aligned with quarterly IMPACT goals.
• Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and accessible to doctors and upper management.
• Monitor, analyze, and report weekly and monthly KPIs, and report on goals and KPIs to the Regional Manager and doctors as requested.
• Supervise practice team members, manage team information in the HRIS, support performance management, and resolve issues and conflicts.
• Provide team members with ongoing guidance, coaching, and support; help cross-train them for professional development and office efficiency.
• Manage recruiting, hiring, onboarding, schedules, payroll, and time and attendance for practice team members.
• Keep the appointment scheduler current with office hours and doctor availability.
• Communicate with patients courteously, empathetically, and professionally.
• Oversee a system for timely telephone response, manage patient flow, and step in to assist wherever needed.
• Support efforts to encourage patients to accept treatment and ensure accuracy and attention to detail to minimize patient complaints.