Front Office Manager | Embassy Suites | Tysons Corner, Virginia
About The Position
The Front Office Manager leads the hotel’s front desk team and oversees the day-to-day operations of the front desk and associated functions. The role ensures staff and supervised functions follow established procedures while balancing business objectives with exceptional guest service. The manager oversees and participates in guest registration and checkout, manages and develops Front Office staff, and coordinates activities that support smooth department operations. The position also serves as a liaison between the General Manager and staff. The schedule may vary and includes nights, weekends, and holidays.
Requirements
- At least two years of experience working in hotels.
- At least two additional years in a hotel leadership position at Manager level or above.
- Strong interpersonal skills and comfort working with others regularly.
- Experience in coaching, mentoring, and teambuilding.
- Availability to accommodate varying schedules, including nights, weekends, and holidays.
Responsibilities
- Oversee the day-to-day operations of the front desk and associated functions, ensuring adherence to established procedures.
- Identify, evaluate, develop, and drive guest services while considering business needs and strategic priorities.
- Oversee and participate in guest registration and checkout.
- Manage, train, and schedule Front Office staff.
- Review night audits, set up group billing, prepare forecasts, control and place supply orders, and coordinate cross-departmental communication.
- Act as a liaison between the General Manager and staff.
Benefits
- Hotel discounts
- Food and beverage discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
