Assistant Front Office Manager - Embassy Suites Phoenix Biltmore

Hilton • Phoenix, AZ

3d • Onsite

About The Position

The Assistant Front Office Manager supports the oversight of daily front office operations at Embassy Suites Phoenix Biltmore. The role helps deliver memorable guest experiences by supporting guest service, registration, room inventory, and compliance with hotel policies and standards. It also supports service improvements and revenue initiatives, ensures team members know the hotel’s offerings and local attractions, and helps provide a seamless experience for VIP guests. The position supervises and supports front office team members through performance monitoring, coaching, and fostering a positive, productive work environment.

Hilton describes its workplace culture as guided by hospitality, integrity, leadership, teamwork, ownership, and urgency. The company offers Team Members a range of perks and benefits, with availability subject to location and program terms and conditions.

Responsibilities

• Assist in overseeing front office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Assist in tracking guest satisfaction, addressing service issues, and guiding the team in implementing improvements to enhance the guest experience.
• Assist in promoting hotel services and executing upselling tactics to drive room occupancy and revenue growth.
• Provide regular updates and training so the team is informed about hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Review VIP reservations and ensure elevated, seamless check-in and check-out experiences.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Benefits

• Discounted hotel travel through the Go Hilton program, including 110 nights of discounted travel and rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including coverage for dental care and vision needs.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed