Front Office Manager | Embassy Suites | Tysons Corner, Virginia

PM New•Vienna, VA

About The Position

The Front Office Manager leads the hotel’s front desk team and oversees daily front office operations to ensure the department runs smoothly and provides quality guest service. The role combines hospitality leadership, business expertise, and managerial experience to support guest needs and encourage return visits while balancing service quality with sound business decisions. The manager oversees front desk procedures and personnel, participates in guest registration and checkout, manages and develops staff, and coordinates operational activities such as night audit reviews, group billing, forecasting, supply ordering, and communication across departments. The role also serves as a liaison between the General Manager and staff. Schedules vary and include nights, weekends, and holidays.

Requirements

At least two years of experience working in hotels.
At least two additional years in a hotel leadership position at Manager level or above.
Strong people skills and ability to work constantly with others.
Some experience in coaching, mentoring, and team building.
Flexibility to accommodate varying schedules, including nights, weekends, and holidays.

Responsibilities

Oversee the day-to-day operations of the front desk and associated functions.
Ensure supervised functions and personnel adhere to established procedures.
Identify, evaluate, develop, and drive guest services while balancing service quality and business decisions.
Oversee and participate in guest registration and checkout.
Manage, train, and schedule Front Office staff.
Review night audits, set up group billing, prepare forecasts, and control and place orders for supplies.
Coordinate communication across departments to support smooth Front Office operations.
Act as a liaison between the General Manager and staff.