Office Manager I, Pulmonary

Ellis Medicine•Clifton Park, NY

11h

About The Position

The Office Manager I, Pulmonary oversees the Pulmonary Department’s daily business activities and supports the facility’s clinical and administrative operations. The role oversees and trains clerical coordinator staff, coordinates registration and scheduling, maintains department supplies and office equipment, supports filing and statistical reporting, and supervises these functions as needed. The Office Manager promotes positive staff efforts in customer service and patient satisfaction and maintains constructive relationships with internal and external customers. Special projects and other duties may be assigned by the Leadership Team. The position requires a high school diploma; an associate degree is preferred. Applicants should have 2–4 years of medical office or administrative experience, with 1–2 years of supervisory experience preferred. The role calls for working knowledge of medical office computer systems, MS Office, and healthcare EMRs, along with communication, financial management, customer service, teamwork, and problem-solving skills. The listed pay range is $20.21–$29.31 per hour, with pay based on experience, skills, and education.

Requirements

High school diploma required.
2–4 years of medical office or administrative experience.
Thorough working knowledge of medical office computer systems.
Ability to formulate, initiate, and supervise sound business and clinical policies and procedures.
Excellent financial management skills, with a focus on cost containment, reimbursement, and collection practices.
Ability to prepare monthly financial and clinical reports as requested.
Excellent communication skills and ability to interact with hospital administration, staff, and physicians.
Customer-service-oriented attitude and behavior.
Ability to work in and promote a team environment.
Ability to focus on hospitality practices in a healthcare environment.
Computer skills, including MS Office and healthcare EMR.
Ability to exercise initiative, sound judgment, and problem-solving techniques.

Nice To Haves

Associate degree preferred.
1–2 years of supervisory experience preferred.

Responsibilities

Monitor patient flow to support appropriate use of physician time and staff coverage.
Oversee provider and nurse visit schedules to ensure they are appropriately opened or blocked.
Maintain working knowledge of registration systems and electronic medical records.
Assign clerical coordinator responsibilities to ensure efficient office coverage.
Provide day-to-day guidance and support to staff, coordinate workflows, and help resolve issues.
Schedule patient appointments in Soarian Financials.
Coordinate patient follow-up, including obtaining lab work, office notes, results, and other reports.
Take on new assignments and contribute as a team member or leader.
Build and maintain cooperative relationships through effective communication, and share information with staff as needed.
Oversee patient registration, appointment scheduling and confirmation, and medical record maintenance.
Oversee appropriate use of computer and telephone equipment and ensure office equipment is in good working order.
File and maintain medical records.
Oversee business office activities related to accurate patient insurance billing and gather accurate patient billing information.
Estimate patient liability, including copayments, deductibles, coinsurance, and deposits, using demographic and financial information.
Receipt and forward copies of patient payment receipts posted to patient accounts in Soarian Financials.
Perform end-of-day closing and reconciliation in Soarian Financials and reconcile deposit slips.
Handle telephone calls and patient interactions, including complaints, professionally and courteously.
Offer input and suggestions to help the leadership team prepare annual operating and capital budgets.
Return patient phone calls within 24 hours and escalate unresolved issues proactively.
Work in alignment with the Pulmonary Department and perform other duties as assigned.