FT Office Manager I

LED FastStart•Eunice, LA

About The Position

The Office Manager administers the operation of the financial institution’s entire branch office system. This player-coach oversees branch operations and directly manages employee performance. The role drives branch results through individual sales performance while ensuring the team meets or exceeds sales, quality, and service goals and maintains an efficient, compliant branch. The Office Manager manages branch operations and profitability, supports lending and business development, and represents JD Bank in the community. The position also oversees employee training, customer service, security procedures, and adherence to compliance and BSA/AML requirements. Successful registration with and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS), in compliance with the S.A.F.E. Act, is required. The schedule varies by location and consists of an eight-hour shift between 7:45 a.m. and 6:00 p.m., Monday through Friday. The position may also require representing the company after hours at related functions, customer calls, or training. Regular attendance is required.

Requirements

Bachelor’s degree in business, accounting, finance, or equivalent experience; preferably in a financial institution.
Three to five years of management experience.
Working knowledge of banking principles and practices.
Extensive background in financial institution operating policies and procedures, state and federal banking regulations, employee development, and public relations.
Ability to interact diplomatically with individuals at various organizational levels.
Ability to make independent decisions and solve problems within bank policy and compliance guidelines.
Successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS), in compliance with the S.A.F.E. Act.
Supervisor or leadership experience required.
Detailed orientation and strong organizational skills.
Ability to solve practical problems and handle a variety of situations using flexibility, critical thinking, and sound judgment.
Ability to formulate and draft balanced, well-reasoned recommendations independently and present them persuasively to senior management.

Nice To Haves

Proficiency with PC-based software, including Microsoft programs, Excel, Word, and Outlook.
Knowledge of portfolio management concepts and best practices in risk management methods.

Responsibilities

Manage the overall branch office operation and profitability.
Represent the financial institution to the community through good customer relations.
Establish and help attain branch performance objectives for business volume, deposits, loan portfolios, and audit-report quality.
Participate in and encourage lending activities directly.
Prepare financial and regulatory reports required by law, regulations, and the Board of Directors.
Direct personnel activities to ensure prompt, accurate, and dependable customer service.
Maintain a high level of company and customer confidentiality.
Promote JD Bank in the community and participate in community affairs to increase visibility and identify new business opportunities.
Monitor economic conditions and planned developments in the service area that could affect office profitability.
Evaluate, recommend, and ensure implementation of established office security procedures.
Train personnel on procedures.
Adhere to and support compliance and BSA/AML rules and regulations related to the job.
Perform other duties assigned by management.