Office Clerk FT

Lowes Foods•Bolivia, NC

About The Position

The Office Clerk supervises and provides guests with the fastest and most pleasant checkout experience possible by consistently executing Lowes Foods’ Guest Service Standards. The role performs functions associated with sales-related assets and supports front-end and cash-office operations. The Office Clerk prepares cash reports and bank deposits, maintains sales-related information, processes invoices, transfers, and beer and wine payments, and handles cash-related activities such as cashier support, payroll check approvals, daily cash counts, guest transactions, and returned checks. The role also maintains cash-office security, cashier till accountability, and front-end and cash-office supplies. The position monitors cashier and guest-service performance reports, conducts till and detail-tape audits and accuracy checks, and maintains the daily front-end schedule to support guest service. The Office Clerk processes guest orders as needed to uphold the No Noticeable Wait policy and performs other duties assigned by management.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and directions.
Knowledge of front-end operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest-service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Prepare weekly cash reports and accompanying documentation.
Maintain sales-related information.
Process invoices and transfers as assigned.
Process beer and wine payments.
Prepare bank deposits according to policy.
Handle and oversee activities that support cashiers, including retail verification, loans, and pickups.
Handle payroll check approval and cashing according to company policy.
Ensure an accurate daily cash count is completed.
Process guest needs such as money orders, stamps, and lottery tickets.
Process returned checks according to policy.
Ensure the security of the cash office and store funds.
Maintain accountability standards for cashier tills.
Maintain supplies needed for the front end and cash office.
Monitor and analyze the Operator Activity Report.
Perform surprise cashier till audits, detail-tape audits, and accuracy checks according to policy.
Maintain the daily front-end schedule to ensure appropriate guest service levels throughout the day.
Process guest orders as needed to follow the No Noticeable Wait policy.
Perform other duties as assigned by management.