Front Office Specialist - Pulmonary Medicine Marietta

Wellstar Health System•Marietta, GA

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers while supporting the practice’s daily operations. The role includes greeting patients, registering patients at check-in and check-out, answering telephone calls, scheduling appointments, managing cash, and performing administrative functions. The position requires multitasking and communication with a range of customers and team members, and contributes to patient experience, employee engagement, and financial goals.

Requirements

High school diploma or GED.
At least 2 years of administrative front office experience in a physician practice or healthcare setting.
Previous customer service experience.
Essential computer skills.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.

Nice To Haves

Medical terminology, including preferred knowledge of CPT-4, ICD-9, and HCPCS coding.

Responsibilities

Greet patients and guests warmly in person and by telephone, identify yourself and the practice, and follow AIDET principles.
Answer incoming calls, direct callers to appropriate personnel, document messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues, respond to voicemails and messages promptly, and offer call-backs when patients have been on hold too long.
Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is complete.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage the cash allowance, verify the opening balance, ensure correct change and collections, and accurately balance superbills and posting reports with the bank bag at daily close.
Check patients out, collect deductibles or self-pay balances, arrange payments on balances, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate clinic requests involving pharmaceutical representatives, visitors, sample pick-ups, and other matters.
Perform other duties as assigned by management.
Comply with Wellstar Health System policies, standards of work, and code of conduct.