Sr. Front Office Assistant - Pulmonary Medicine West

Orlando Health•Orlando, FL

1d•Onsite

About The Position

The Sr. Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory or physician office. The role operates under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or Practice Site Supervisor. The position is full-time, 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM, at Doctor Phillips Hospital in Orlando, Florida.

Requirements

High school diploma or equivalent.
Typing speed of approximately 30 words per minute, or ability to demonstrate competent use of the practice management computer system.
Knowledge of ICD and CPT coding.
Two years of experience in a medical office environment.

Responsibilities

Comply with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
Handle multiple tasks, answer telephones, take messages, and file lab reports, medical records, and other information according to practice policies and procedures.
Perform word processing and spreadsheet data entry.
Perform charge entry and cash handling.
Serve as a liaison among physicians, patients, and insurance companies, including obtaining referrals and authorizations.
Maintain regular and punctual attendance consistent with applicable policies and laws.
Participate in assigned Quality Assurance and Quality Indicator activities.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting standards.
Use supplies efficiently and maintain a clean, safe, and organized office.
Assist the office billing service as requested.