Medical Assistant - Pulmonary Medicine

Yale New Haven Health•Waterford, CT

About The Position

The Medical Assistant assists physicians and other providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing information to patients so they can use and benefit from practice services, and conveying a positive image of the practice. Employees are expected to understand and support the YNHHS Vision and Mission and demonstrate its values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Graduation from an accredited medical assistant or phlebotomy program, or certification as a CNA, EMT, or paramedic. Employees joining through a merger or acquisition may meet education requirements through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant, CNA, EMT, ambulatory care associate, patient care associate/technician, paramedic, or phlebotomist is required. New graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
Flexibility, cooperation, and ability to adapt to changing role demands.
Ability to use appropriate communication techniques and foster positive interactions.

Nice To Haves

CCMA, CMA, AAMA, or RMA certification/registration; certification or registration may be accepted in place of graduation from an accredited medical assistant school.
Basic Life Support (BLS) certification.

Responsibilities

Identify oneself to patients and families, explain care-team roles, and accompany patients to exam or procedure rooms.
Prepare patients for visits, including taking vital signs and measurements and performing applicable EKGs, specimen collection, phlebotomy, INR testing, pulse oximetry, and spirometry.
Document medical, surgical, family, and social history, problem lists, and medications in EPIC; perform screenings according to provider guidelines.
Assist physicians and providers with procedures and obtain pre-authorizations when necessary.
Convey instructions and provide resource materials or referrals to patients, families, and caregivers as directed by providers.
Maintain patient records, manage and routinely check the EPIC in-basket, and respond promptly to calls with pertinent information.
Send and receive medical records, abstract new-patient records into EPIC, obtain requested reports and referral information, and complete forms and requisitions.
Cross-train for front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining or scanning medical records.
Set up instruments and equipment according to department protocols and apply infection-control principles.
Clean exam and procedure rooms, instruments, and equipment between visits; clean and document sterilizer maintenance when applicable.
Order, sort, and store supplies according to department policy.
Protect patient autonomy, confidentiality, and dignity; support accurate and timely provider billing and maintain knowledge of practice policy, HIPAA, coding, OSHA, and applicable CLIA regulations.
Address urgent and non-urgent patient issues promptly and report patient- or staff-related problems to the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives and participate actively in staff meetings.
Collaborate on health-promotion and disease-prevention programs, quality-improvement and evaluation activities, and efforts to improve practice.
Advocate for vulnerable individuals and populations and contribute to ongoing educational experiences for colleagues and the community.
Interact effectively and professionally with people of varied ages, backgrounds, identities, lifestyles, and physical abilities.
Coordinate and gather patient and family feedback about healthcare experiences and participate in interventions addressing identified needs.
Assist with or perform chaperone duties for medical procedures as needed.
Perform other duties as required.