Retail Print Manager

Office Depot • San Marcos, TX

14h • $15 - $26

About The Position

The Retail Print Manager at Office Depot drives print sales and service growth in a high-print-volume store. The role oversees the print production process, print equipment and supplies, and delivery of high-quality print materials while fostering a customer-centric environment and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The manager leads print sales and service, supports store visual and merchandising standards for print products, and prioritizes client satisfaction.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Ability to coach, train, and develop others.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Ability to consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• Passion for the company’s brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.
• Adaptable, positive, and engaging approach, demonstrating integrity, accountability, and trust.
• Action-oriented approach; drives for results, makes sound decisions, and demonstrates patience.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment by training and developing associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing input on store associates’ performance, certifications, and competencies.
• Operate Print Services equipment to support efficient production and ensure orders are completed correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform opening and closing duties, including operating the store alarm system, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss prevention compliance.
• Perform all responsibilities associated with the External Key Carrier designation.
• Perform other duties as necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED