Retail Print Manager

Office Depot • Pasadena, TX

9h

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will oversee print production, equipment, and supplies while ensuring customers receive high-quality print materials and exceptional service. The role supports a customer-centric environment, community engagement, strong merchandising standards, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The role requires a flexible schedule that may include evenings, weekends, and occasional holidays. Periodic comprehensive background checks conducted by a third party may be required. The position also requires supporting operational safety expectations and may include duties beyond those listed.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject-matter expertise in Print Services and related systems.
• Proficiency with role-related technology and point-of-sale systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Ability to coach, train, and develop others.
• Adaptability, a positive and engaging manner, integrity, accountability, and trustworthiness.
• Action-oriented approach, results focus, sound decision-making, and patience.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot selling techniques and sales training in print and across the store.
• Promote a sales-focused environment by training and developing associates, including print associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
• Use independent judgment when providing input on assessments of associates’ performance, certifications, and competencies.
• Operate Print Services equipment to support efficient production and accurate, timely order completion.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Support sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss-prevention compliance.
• Perform all responsibilities associated with the External Key Carrier designation.
• Perform other duties as assigned or deemed necessary.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to its terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED