Retail Print Manager

Office Depot • Pasadena, TX

3h • $14 - $21 • Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth within a high print volume store. You will foster a sales culture, support visual and merchandising standards for print products, and prioritize client satisfaction. The role oversees print production, equipment, and supplies to ensure high-quality print materials are delivered. You will help lead a customer-centric environment, engage with the local community, and promote a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. The company states a commitment to maintaining a safe and healthy work environment, and expects coworkers to work safely and address potential hazards or concerns. The listed responsibilities describe the general nature and level of the work; other duties may be assigned.

Requirements

• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Ability to coach, train, and develop others.
• Adaptability and a positive, engaging approach; demonstrates integrity, accountability, and trust.
• Action-oriented approach, results focus, sound decision-making, and patience.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Ability to perform opening and closing duties as a Key Carrier.
• Willingness to consent to periodic comprehensive third-party background checks when required.

Nice To Haves

• High school diploma or equivalent preferred.
• Passion for the brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Ensure execution of Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment through training and development of associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and provide ongoing training to associates on print processes and selling techniques.
• Facilitate training sessions on the business model and holistic service offerings for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input, using independent judgment, when assessing associates’ performance, certifications, and competencies.
• Operate Print Services equipment to support efficient production and complete customer orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Support sales and profitability growth through conversion, Average Order Value, and customer satisfaction initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss prevention compliance.
• Perform other duties as necessary, including duties associated with the External Key Carrier designation.

Benefits

• 401(k).
• Competitive salaries.
• Benefits package.
• Opportunities to move and grow within the organization.
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED