Retail Print Manager

Office Depot•Harvey, LA

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high print volume store. You will oversee print production, equipment, and supplies while ensuring high-quality print materials and timely order completion. You will support a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. This role is also a Key Carrier and leader on duty, responsible for opening and closing the store. A flexible schedule is required, including evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required. The ODP Group is a provider of products, services, and technology solutions through its business-to-business distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. The company is committed to maintaining a safe and healthy work environment and expects coworkers to work safely and address potential hazards or concerns. The role description outlines the general nature and level of the work; other duties may be assigned.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the company’s brand, products, services, and solutions.
Desire to continuously grow selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
Action-oriented, results-driven, able to make sound decisions, and patient.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
Ability to meet the responsibilities of a Key Carrier, including opening and closing the store.

Nice To Haves

High school diploma or equivalent.
Experience with logistics, freight, and visual merchandising.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment through training and development of associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full service offering for clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on associate performance, certifications, and competencies.
Operate Print Services equipment to support efficient production and ensure orders are completed correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform opening and closing duties, including operating the store alarm system, cash handling, and daily store balancing.
Partner with associates to ensure regular loss prevention compliance.
Perform other duties as assigned, including responsibilities associated with the External Key Carrier designation.