Assistant Front Office Manager

Auburn Marriott Opelika Resort & Spa at Grand National • Florence, AL

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About The Position

The Assistant Front Office Manager supports daily Front Desk operations and oversees related Front Office areas, including Bell Staff, Switchboard, and Concierge/Guest Services. The role works closely with the team to ensure smooth guest arrivals and departures, maintain guest satisfaction, and achieve financial goals. It includes supporting and developing Front Office associates, addressing guest concerns and special requests, monitoring operations, and collaborating across hotel departments to create memorable guest stays.

Responsibilities

• Oversee daily Front Desk operations to ensure smooth guest arrivals and departures and personalized service.
• Support, train, and motivate Front Office associates, set clear expectations, and foster a guest-focused, service-driven culture.
• Resolve guest concerns and special requests professionally and promptly to exceed expectations and build guest satisfaction.
• Monitor daily reports, staffing, shift transitions, and Front Desk procedures to maintain efficiency, accuracy, and operational excellence.
• Partner with Bell Services, Concierge, and other hotel departments to provide a seamless guest experience and support occupancy, revenue, and service goals.
• Oversee related Front Office areas, including Bell Staff, Switchboard, and Concierge/Guest Services.

Benefits

• Health, dental, and vision coverage, with FSA and HSA options.
• 401(k) plan with company match.
• Hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Ongoing training and development with opportunities for career advancement.
• Employee rewards and recognition programs.
• Friendly and supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed