Assistant Front Office Manager

Motto By Hilton Philadelphia Rittenhouse Square•Philadelphia, PA

About The Position

The Assistant Front Office Manager assists in overseeing front office operations, including supervising front office personnel in accordance with established guest service and sustainability standards. The role may oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager. The potential career path is Front Office Manager, Rooms Division Manager, and Assistant General Manager.

Requirements

1 to 3 years of hospitality-related experience, including front desk operations experience.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they meet brand or hotel standards and HHM core values.
Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
Monitor guest satisfaction scores and work toward improving departmental and overall guest satisfaction.
Assist with monitoring front office financial operations and ensure compliance with accounting controls and procedures.
Assist with developing, implementing, and monitoring department-wide daily, weekly, monthly, and annual budgets and forecasts.
Review capital budget items, submit them for approval, and order them as required.
Review guest correspondence and incident logs, and direct staff based on the information obtained.
Ensure front office supplies and gift shop or market merchandise are stocked and inventory is maintained.
Work with the Sales office to ensure group resumes and group rooming lists are entered and maintained.
Monitor guest room occupancy to ensure efficient use of space and minimize overbooking.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.