Assistant Front Office Manager

Omni Hotels & Spas • Irving, TX

3d

About The Position

The Assistant Front Office Manager works closely with the Director of Front Office and night staff to ensure maximum Front Office operating efficiency. The role supports guest service, associate training, front-office systems and controls, daily operational reporting, and coordination with other hotel departments.

Requirements

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer-service orientation.
• Ability to multitask.
• Attention to detail and excellent organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office software.

Nice To Haves

• Previous luxury hotel experience is preferred.

Responsibilities

• Train associates to ensure compliance with Omni Standards.
• Communicate continually with department managers, especially with Night Audit each evening and morning.
• Handle guest complaints and resolve them while maintaining a satisfactory impression with the guest.
• Be familiar with the hotel computer system for training, maintenance, and troubleshooting.
• Complete weekly supply inventories to maintain adequate par levels.
• Complete the rate discrepancy report and make needed changes.
• Block and assign applicable arrivals for the following day, including V.I.P.'s, ESP's, and guests with special requests.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete daily credit checks.
• Adhere to all Systems & Controls of the Front Office and areas of responsibility.
• Maintain knowledge of and provide training on company and hotel marketing programs.
• Work closely with the Loyalty Ambassador to ensure select guests are tracked and serviced.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed