Assistant Front Office Manager

LINE Austin • Newtown, CT

3d

About The Position

The Assistant Front Office Manager supports daily front office operations and helps ensure courteous, professional guest service. The role coordinates guest arrivals and departures, special requests, room assignments, and amenities; assists with staffing and staff guidance; helps resolve guest complaints; and maintains the appearance, supplies, and systems of the front office. The position also contributes to recruitment, onboarding, training, and team engagement, while following hotel policies, operational standards, and safety procedures.

The LINE is a creative hotel community shaped by the neighborhoods and cultures around its properties. The company describes its hotels as collaborations among local and out-of-town talent in design, food and beverage, arts, and culture. It offers competitive wages and benefits and states that employment consideration is based on personal capabilities and qualifications without discrimination based on protected characteristics.

Requirements

• High school diploma or GED.
• Three years of related experience in hospitality or the service industry preferred.
• Strong communication skills.
• Collaborative spirit.
• Ethical conduct.
• Computer proficiency, including Microsoft Office and Opera PMS.
• Positive attitude.
• Attention to detail.
• Problem-solving abilities.
• Genuine passion for the hospitality industry and an entrepreneurial spirit.

Nice To Haves

• Three years of related hospitality or service-industry experience is preferred.

Responsibilities

• Greet every guest with a smile and maintain eye contact.
• Maintain a courteous, gracious, and professional demeanor, along with appropriate personal appearance and adherence to the dress code.
• Communicate and collaborate effectively with colleagues and other hotel departments.
• Supervise daily front office functions to support courteous and professional guest service.
• Resolve guest complaints satisfactorily.
• Coordinate group arrival and departure preparations, special requests, room assignments, and guest amenity programs.
• Assist with scheduling front office staff according to forecasted business levels when needed.
• Follow up with front office staff on daily shifts and individual duties.
• Provide verbal instruction and guidance consistent with company policies and standards.
• Follow hotel and company policies for accounting, purchasing, credit, and cash handling.
• Maintain the front office and lobby appearance while on duty.
• Maintain collateral and supply inventories for front office activities.
• Coordinate guest relocations when necessary.
• Maintain proper operation of the Property Management System.
• Understand fire and safety procedures and assist guests and employees during emergencies.
• Participate in scheduled departmental and administrative meetings as requested and attend relevant meetings.
• Participate in recruitment, interviews, onboarding, and training.
• Contribute actively to departmental development and engagement.
• Adhere to operational standards, policies, procedures, manuals, memos, and verbal instructions.
• Follow safety and emergency procedures, including OSHA requirements.

Benefits

• Competitive wages
• Medical, dental, and vision coverage, eligible the first day of the month following the hire date
• Short-term disability coverage, eligible the first day of the month following the hire date
• 401(k)
• 401(k) matching
• Employee Assistance Program
• Paid time off
• 10 holidays
• Complimentary parking
• Complimentary daily meals
• Public transportation assistance
• Employee discounts
• Training and development
• Wellness resources
• Free food and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED