Assistant Front Office Manager

EOS Hospitality•Los Angeles, CA

20d•$70,000 - $75,000•Onsite

About The Position

The Assistant Front Office Manager oversees the Front Office and Guest Services team to ensure an exceptional guest experience. Reporting directly to the Director of Rooms, this leadership role focuses on guest satisfaction, operational efficiency, and team development while supporting L’Ermitage Beverly Hills’ reputation for hospitality and excellence. The role ensures efficient and courteous guest arrivals, departures, and room assignments; responds to guest and staff concerns; monitors Front of House standards; maintains accurate reservations and guest folios; and supports luggage handling, scheduling, inventory, security, and compliance. It also trains and coaches staff, supports safe work practices, and helps maintain grooming, behavioral, and service standards. Work takes place primarily in hotel and restaurant areas, including guest-facing and employee back-of-house spaces, as well as a professional office environment. The role involves solo and group work and exposure to hazardous chemicals, which must be used only as instructed. Flexible hours based on business needs, including weekdays and weekends, are required.

Requirements

At least 2 years of front office or guest service leadership experience; hotel or lodging experience is highly preferred.
High school diploma or GED.
Strong understanding of lodging operations, including reservations and appropriate guest service etiquette.
Natural leadership qualities and a positive, team-focused attitude.
Availability and willingness to work flexible hours based on business needs, including weekdays and weekends.
Strong communication, organizational, and problem-solving skills.
Enthusiasm for the role and passion for guest services.
Ability to prioritize, delegate, and respond promptly; work under pressure, multitask, and stay focused while maintaining hospitality.
Proficiency in hotel management systems, Microsoft Office Suite, and OPERA Cloud.
Ability to complete a satisfactory background check.
Ability to remain standing for up to 8 hours; walk the property frequently; regularly use stairs; and move quickly in response to guest needs.
Ability to regularly move and lift up to 50 pounds.
Ability to perform repetitive manual dexterity tasks, such as typing, polishing, using hand tools, and fixing small items.
Ability to visibly survey property areas clearly and view a digital computer or tablet screen for up to 8 hours.
Ability to communicate and exchange information effectively, often in public or group settings.
Ability to read, write, speak, and understand English.

Nice To Haves

Hotel or lodging environment experience.

Responsibilities

Ensure guests are greeted, checked in and out efficiently, and assigned rooms promptly and courteously.
Respond to guest and staff problems or concerns, using sound judgment to resolve issues empathetically and in the interests of both the guest and hotel.
Circulate through Front of House areas, maintain visibility with guests and staff, and monitor performance standards.
Ensure reservations accurately record special requests and concerns.
Ensure guest folio charges are accurate and promptly address discrepancies.
Ensure luggage and packages are delivered to and collected from rooms accurately, promptly, and according to standards.
Assist senior leadership with managing weekly schedules based on business needs.
Ensure check-in procedures are followed and correct guest address and billing details are obtained.
Monitor industry trends and suggest ways to implement relevant developments.
Adhere to internal compliance policies and ensure safe deposit box procedures are followed.
Help monitor inventory par levels and make purchases in anticipation of business volumes.
Immediately report lost, missing, or stolen items to the General Manager.
Immediately report safety concerns and maintenance issues.
Train, coach, and support Guest Services staff to established performance standards.
Carry out or ensure regular on-the-job training is conducted to established standards.
Ensure Front of House staff are properly stationed and meet grooming and behavioral standards.
Attend and facilitate departmental meetings and training sessions as required.
Promote a team-focused attitude and collaboration.
Follow safe work practices, including emergency evacuation, workplace violence, accident reporting, OSHA compliance, and bloodborne pathogen procedures.
Comply with handbook and property policies, including time and attendance, dress code, anti-harassment, and workplace substance policies.