Assistant Front Office Manager
About The Position
InterContinental Seattle Bellevue is seeking an Assistant Front Office Manager to help oversee front desk and guest services operations and deliver seamless, exceptional guest experiences. The position primarily serves as Manager on Duty during PM shifts and supports hotel operations, staff supervision and training, guest satisfaction, and adherence to luxury service standards. The Assistant Front Office Manager welcomes and assists guests, handles and escalates complaints, communicates VIP and special requests, and supports service recovery. The role also involves monitoring front office and public areas, managing supply inventory, maintaining financial transaction and guest safety procedures, and coordinating with hotel departments and vendors. The position contributes to departmental goals for guest satisfaction, revenue, profit, and IHG One Rewards enrollment. The listed compensation is $28.50–$29.50. Benefits for full-time associates include paid time off, paid holidays, medical, dental and vision insurance, a matching 401(k), savings accounts, supplemental insurance, disability and life insurance, an employee assistance program, and pet insurance. All associates are offered competitive salary, a matching 401(k), and cash incentive programs.
Requirements
- At least one year of Front Office or Guest Services experience, including supervisory experience, or an equivalent combination of education and practical experience.
- Maintain a valid and current Food Handler’s card for situations in which In-Room Dining orders are requested.
- Effective communication skills for interacting with associates, guests, and the leadership team.
- Strong problem-solving, reasoning, motivational, organizational, and training abilities.
- Flexibility to work nights, overnights, weekends, and holidays.
- Ability to stand for up to eight hours per day or extended periods.
- Fundamental understanding of luxury standards.
Nice To Haves
- Experience with Opera Cloud PMS.
- Luxury hospitality experience or knowledge.
Responsibilities
- Assist with all aspects of front desk and guest services operations during the assigned shift.
- Conduct inventory of supplies and inform leadership of necessary purchases.
- Serve primarily as Manager on Duty during PM shifts, ensuring seamless hotel operations and exceptional guest service.
- Supervise colleagues, provide performance feedback, and initiate corrective or disciplinary actions when necessary in accordance with company policies.
- Promptly inform management of potentially serious issues.
- Ensure staff members are trained and equipped to perform their duties efficiently.
- Champion onboarding of new hires and training of Front Office team members.
- Provide guests with prompt, professional attention and ensure they feel welcomed throughout their stay.
- Address and log guest complaints appropriately, escalating concerns when necessary.
- Follow service recovery measures to support guest satisfaction.
- Communicate VIP guests, special needs, and requests to staff and ensure they are carried out.
- Contribute to achieving AAA and Forbes Luxury standards.
- Help achieve departmental goals related to guest satisfaction, revenue, profit, and IHG One Rewards enrollments.
- Ensure adherence to procedures for financial transaction security and guest safety.
- Conduct routine inspections of front office and public areas, addressing deficiencies promptly.
- Coordinate and communicate with other departments and vendors to foster teamwork and quality service.
- Perform other duties as assigned.
Benefits
- Paid time off.
- Seven paid holidays and two floating holidays.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Competitive matching 401(k).
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Supplemental medical insurance, including accident, critical illness, and hospitality indemnity insurance.
- Supplemental short-term disability insurance.
- Basic life and accidental dismemberment insurance.
- Basic long-term disability insurance.
- Life insurance buy-up options.
- Employee Assistance Program.
- Pet insurance.
- Competitive salary.
- Cash incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
