Assistant Front Office Manager

Pyramid Global Hospitality • Seattle, WA

1d

About The Position

InterContinental Seattle Bellevue is seeking an Assistant Front Office Manager to help deliver seamless guest experiences and uphold the hotel’s service standards. The role supports front desk and guest services operations, with primary responsibility for serving as Manager on Duty during PM shifts. It combines guest service, team supervision and training, operational coordination, and attention to hotel security and presentation.

Responsibilities

• Assist with all aspects of front desk and guest services operations during the assigned shift.
• Conduct inventory of supplies and inform leadership of necessary purchases.
• Serve primarily as Manager on Duty during PM shifts to ensure seamless hotel operations and exceptional guest service.
• Supervise colleagues’ performance, provide feedback, and initiate corrective or disciplinary actions when necessary, in accordance with company policies.
• Promptly inform management of potentially serious issues.
• Ensure staff members are adequately trained and equipped to perform their duties efficiently.
• Lead onboarding of new hires and training of Front Office team members.
• Provide guests with prompt, professional attention and make them feel welcome upon arrival and throughout their stay.
• Address and log guest complaints appropriately and escalate concerns when necessary.
• Follow service recovery measures to support guest satisfaction.
• Communicate VIP guests, special needs, and requests to staff and ensure they are carried out.
• Contribute to achieving AAA and Forbes Luxury standards.
• Collaborate on departmental goals related to guest satisfaction, revenue, profit, and IHG One Rewards enrollments.
• Ensure procedures are followed to protect financial transactions and guest safety.
• Conduct routine inspections of the front office and public areas, maintaining appearance standards and promptly addressing deficiencies.
• Coordinate and communicate daily with Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail Vendors to foster teamwork and quality service.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed