Utility Billing Office Manager

City of Hutchinson • Hutchinson, KS

4d

About The Position

The Utility Billing Office Manager oversees the City of Hutchinson Utility Billing Department, including billing and collection, meter reading, and utility-related databases. The role supervises staff, plans and directs utility billing operations, manages the department budget, maintains procedures and internal controls, and supports accurate, timely billing. The manager also resolves customer concerns, communicates utility information to customers, coordinates with city engineering and Public Works staff, and helps establish rates for water, sewer, and refuse services. The position requires compliance with applicable laws, ordinances, and organizational policies, as well as the proper use of job-related equipment and protection of confidential information.

Requirements

• High school diploma or equivalent.
• Four years of responsible experience in billing or customer account management.
• Valid Kansas Driver's License with an acceptable driving record.

Nice To Haves

• Additional coursework in business or a closely related field.
• Bachelor's degree in business administration or a related field preferred.
• Three years of supervisory experience preferred.

Responsibilities

• Selects, supervises, directs, and evaluates assigned staff; addresses employee concerns, directs work, counsels and disciplines employees, and completes performance appraisals.
• Plans and directs the city's utility billing operations.
• Trains and evaluates staff and ensures adequate coverage for operational needs.
• Prepares the annual Utility Billing budget and manages expenses to avoid overruns.
• Writes and maintains Utility Billing Office operational policies and procedures.
• Monitors adherence to accounting rules, regulations, and internal controls.
• Ensures the functionality and accuracy of meter-reading and computer equipment to support timely billing.
• Enforces city ordinances and resolves customer service issues, including billing disputes and complaints.
• Analyzes customer accounts for excess usage, billing errors, and aging receivables.
• Resolves escalated customer complaints or service issues.
• Identifies and recommends solutions to problem areas in utility billing processes.
• Develops office systems and procedures to improve customer service and streamline functions.
• Works with city engineers and Public Works staff on the location of taps for new or existing locations.
• Provides information to establish utility billing rates for water, sewer, and refuse services.
• Maintains and updates the Utility Billing webpage.
• Provides timely communications to customers regarding utility services and announcements.
• Enforces and maintains compliance with federal, state, and local laws and ordinances.
• Performs other duties as assigned or deemed necessary.
• Complies with organizational and departmental policies and procedures.
• Operates job-related equipment, machinery, tools, and other aids as required or needed.
• Protects and maintains confidential information accessed in oral, written, or electronic form.

Benefits

• Health, dental, and vision insurance.
• Flexible spending accounts for medical and dependent care.
• KPERS retirement and a 457 retirement savings plan.
• Life insurance and optional voluntary life insurance.
• Insured disability death benefit.
• Service-connected death benefit.
• Vacation leave, sick leave, floating holidays, and City-designated holidays.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED