Utility Billing Clerk

City Of Fairburn•Fairburn, GA

3d•Onsite

About The Position

The Utility Billing Clerk performs billing for the City of Fairburn’s electric, water, sewer, and sanitation services. The clerk provides utility customers with service in person, over the phone, and in writing, and maintains accurate utility account records. The role also supports billing audits, service requests, account research, reporting, and coordination with utility management.

Requirements

High school diploma or GED, supplemented by three years of related experience, or an equivalent combination of education, training, and experience.
Knowledge of methods, codes, regulations, policies, procedures, terminology, and laws related to utility billing and services.
Knowledge of City utility types and rates, and activities and weather conditions that may affect rates.
Ability to communicate clearly and effectively orally and in writing.
Ability to assist the public and provide courteous, respectful customer service.
Ability to read, interpret, apply, and explain rules, regulations, policies, and procedures.
Ability to apply bookkeeping principles to maintain a utility billing database.
Ability to learn office policies, procedures, and practices.
Ability to plan and organize work efficiently, prepare computer input documents rapidly and accurately, and work independently to meet schedules and timelines.
Ability to establish and maintain effective working relationships with City employees, City officials, and the public.
Must pass an acceptable general background check, including local and state criminal history checks, and acceptable drug and alcohol screenings.

Nice To Haves

Local or county government experience in a utility billing setting.
Experience with Tyler Incode utility billing.
Experience with the Harris NorthStar utility billing system.

Responsibilities

Review, analyze, and recommend utility account adjustments, obtaining proper authorization and maintaining records of adjustments.
Maintain the utility account database, including customer details, service-area data, account status, and meter locations.
Verify utility account billing rate assignments.
Prepare utility bills and process them for transfer to Datamatx for mailing.
Program electronic meter readers and keep routes updated and accurate.
Process new-service and disconnect requests in a timely manner.
Assist customers with utility account information and respond to inquiries or complaints in person, by phone, and in writing.
Audit utility billings for accuracy.
Prepare daily reports on account activities and quarterly customer usage reports for supervisor review.
Calculate final bills based on meter readings and close discontinued accounts.
Provide meter-location information by street address, physical location, and meter route, and maintain route information.
Research and compile account histories, consumption patterns, and past service calls to help resolve billing disputes or service inquiries.
Provide the Utility Director with monthly reports of past-due accounts and advise the director of special circumstances.
Process work orders to turn off service for nonpayment as directed by the Utility Director.
Alert management to billing errors or system glitches requiring immediate attention from the utility system representative.
Maintain accurate records and files for bankruptcy and special medical situation accounts.
Attend and participate in job-related training sessions, meetings, and conferences.
Perform other related duties as assigned.