Utility Billing Clerk

City of Danville•Va 24541, VA

4d•Onsite

About The Position

The Utility Billing Clerk processes accurate utility bills and responds to customer telephone inquiries about billing. The role checks consumption readings and service status, generates field investigation orders for the appropriate meter shop or division, and enters notes or new readings after investigations are completed. The clerk also assists with creating cycle billing journals and related billing-cycle procedures. The City may add to or change the position’s duties at any time. The position reviews cycle-billing journals and meter-reading exception reports for accuracy and anomalies, prepares investigation orders for exceptions and unheard meters, checks demand resets, and monitors inactive meters. It assists with importing readings into the Customer Information System (CIS), downloading pre-exception lists, verifying imported and exported meter totals, processing manual and final bills, and closing out billing cycles. Before updates, the clerk verifies batch totals, due dates, and electronic bills. Additional work includes processing final and off-cycle bills, preparing customer correspondence, scheduling and conducting customer hearings, tracking postage expense and reconciling it with USPS records, entering data for new services and Outdoor Lights, monitoring disconnected accounts for unauthorized usage or final billing, and reviewing meter changes. The clerk completes assigned learning courses, attends meetings and training, and performs other duties as assigned. This is office-based work. It involves regular interaction and information exchange, generally follows established procedures and policies, and is reviewed periodically. The role has no budgetary responsibility or supervisory duties. Regular and predictable attendance is expected.

Requirements

High school diploma or GED.
Over one year up to and including three years of experience; an equivalent combination of education and experience may be considered.
Valid driver’s license and an acceptable driving record according to City criteria.
Basic familiarity with the work, common principles and terminology, and the ability to understand and solve simple problems.
Intermediate reading ability, including reading papers, periodicals, journals, manuals, dictionaries, and thesauruses.
Intermediate writing ability, including preparing reports, business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar.
Basic math ability to perform the four basic arithmetic operations.
Ability to communicate through regular and routine exchanges of information.
Ability to follow established procedures and policies and choose the appropriate procedure or policy for assigned duties.
Standard technical skills appropriate to the organization’s work environment.
Ability to meet the physical demands described, including prolonged sitting and occasional exertion of up to 10 pounds.
Regular and predictable attendance.

Responsibilities

Process accurate utility bills and respond to telephone inquiries about customer billing.
Check consumption readings and service status; generate field investigation orders and enter notes or new readings after investigations are completed.
Assist with creating cycle billing journals.
Review cycle-billing journals and meter reads for accuracy and exceptions, including high or low readings, zero usage, and other anomalies; generate investigation orders for the appropriate divisions.
Review MVRS exception reports, prepare investigation orders for unheard meters, check demand resets, and monitor inactive meters.
Assist with importing readings into CIS, downloading pre-exception lists, and verifying meter totals imported and exported.
Process manual, final, and off-cycle bills and assist with billing-cycle closeout, including verifying batch totals, due dates, and e-bills before updates.
Generate customer correspondence and schedule and conduct customer hearings.
Track postage expense and reconcile balances to USPS records.
Enter data for new services and Outdoor Lights.
Monitor disconnected accounts for unauthorized usage or final billing.
Review meter changes for each cycle; check meters for two cycles and file orders if meters operate properly after two months.
Complete assigned learning management courses and attend meetings and training sessions.
Use and maintain City equipment, tools, and other resources appropriately; perform additional duties as assigned.