UTILITY BILLING CLERK

CITY OF FAIRBURN•Fairburn, GA

4d•$22 - $23•Onsite

About The Position

The Utility Billing Clerk performs billing for the City of Fairburn’s electric, water, sewer, and sanitation services. The role provides customer service to utility customers in person, by phone, and in writing, and maintains utility account records, billing information, and meter route data. The position reports to the Utility Operations Manager. The clerk reviews and audits account billings, processes service requests and billing adjustments with proper authorization, prepares bills for mailing, and responds to customer questions and complaints. The role also prepares account activity and past-due reports, researches billing disputes, and maintains records for bankruptcy and special medical situation accounts. Local or county government utility billing experience is preferred.

Requirements

High school diploma or GED, supplemented by three years of related experience, or an equivalent combination of education, training, and experience.
Knowledge of methods, codes, regulations, policies, procedures, terminology, and laws related to utility billing and services.
Knowledge of City utility types and rates and factors that may affect rates.
Ability to communicate clearly and effectively orally and in writing.
Ability to provide courteous and respectful customer service to the public.
Ability to read, interpret, apply, and explain rules, regulations, policies, and procedures.
Ability to apply bookkeeping principles to maintain a utility billing database.
Ability to learn office policies, procedures, and practices.
Ability to plan and organize work efficiently, prepare computer input documents rapidly and accurately, work independently, and meet schedules and timelines.
Ability to establish and maintain effective working relationships with City employees, City officials, and the public.
Must pass an acceptable general background check, including local and state criminal history checks, and acceptable drug and alcohol screenings.

Nice To Haves

Local or county government experience in a utility billing setting.
Experience with Tyler Incode utility billing.
Experience with the Harris NorthStar utility billing system.

Responsibilities

Review, analyze, and recommend utility account adjustments with proper authorization.
Maintain the utility account database, including customer details, account status, service area data, and meter locations.
Verify utility account billing rate assignments.
Prepare and process utility bills for transfer to Datamatx for mailing.
Program electronic meter readers and keep routes accurate and up to date.
Process new service and disconnect requests in a timely manner.
Assist customers with utility account information and respond to inquiries or complaints in person, by telephone, and in writing.
Audit utility billings for accuracy and maintain proper records of authorized adjustments.
Prepare daily reports on account activities.
Calculate final bills based on readings and close discontinued accounts.
Provide meter location and route information, and maintain updated route information.
Provide quarterly customer usage reports for supervisor review.
Research account histories, consumption patterns, and past service calls to help resolve billing or service inquiries.
Provide monthly reports of past-due accounts to the Utility Director, advise the director of special circumstances, and process work orders to turn off service for non-payment as directed.
Notify management of system billing errors or glitches that require attention from the utility system representative.
Maintain accurate records and files for bankruptcy and special medical situation accounts.
Attend and participate in job-related training sessions, meetings, and conferences.
Perform other related duties as assigned.