Office Manager Jobs

About The Position

Requirements

• 3 years’ experience in a medical/surgical practice
• Strong communications skills
• Experience in a leading role

Nice To Haves

• Bachelor's Degree and/or appropriate certification
• High School Diploma or equivalent
• Previous management/supervisory or leadership experience
• Travel to satellite sites required
• Epic experience
• Ability to improve quality and productivity by identifying improvement opportunities
• Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics)

Responsibilities

• Responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency
• Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization
• Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance
• Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
• Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators)
• Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
• Implements and monitors departmental goals and objectives for the work group
• Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
• Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
• Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
• Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
• Interviews candidates and makes hiring decisions
• Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures
• Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary

Benefits

• Competitive benefits program designed to ensure work/life balance