Assistant Dental Office Manager

Aspen Dental•Columbus, OH

1d•$19 - $22

About The Position

At Aspen Dental, an Assistant Dental Office Manager is also called an Operations Lead. The role performs daily front-office tasks and duties to create positive patient impressions and build trust and loyalty. The position reports to the Manager and includes participation in an eight-week training program. The role supports patient care and practice operations, including appointment coordination, insurance and payment processes, and supervision of non-clinical team priorities under the Manager’s direction.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an ability to leverage data.
Organization and attention to detail.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care, following patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collection while ensuring high quality of care.
Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payment and collection, balance nightly deposits, and process credit cards.
Perform additional tasks assigned by the Manager.