Assistant Dental Office Manager
About The Position
At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front-office tasks and duties to create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and includes an eight-week training program. The position supports patient care and practice operations, including coordinating with the dental team, discussing clinical-team-provided treatment options with patients, supervising and reinforcing non-clinical team priorities under the Manager's direction, reviewing practice data, managing appointments, and handling insurance payments, collections, deposits, and credit card processing. Additional tasks may be assigned by the Manager. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support from Aspen Dental Management, Inc. Details may vary by independently owned and operated location.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
- Analytical thinking and an emphasis on leveraging data.
- Organized and detail-oriented.
Nice To Haves
- College degree preferred.
Responsibilities
- Provide superior, compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
- Collaborate with other members of the dental team to provide exceptional patient care.
- Consult with patients on treatment options provided by the clinical team, and verify insurance payment and collection to support high-quality care.
- Under the Manager's direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
- Review day-to-day data to evaluate its impact on the practice.
- Oversee scheduling and confirmation of patient appointments.
- Verify insurance payments and collections, balance nightly deposits, and process credit cards.
- Complete additional tasks assigned by the Manager.
Benefits
- Paid time off
- Health, dental, and vision benefits
- 401(k) savings plan with match
- Career development and growth opportunities
- Supportive, collaborative culture
- Free continuous learning through TAG U
- Best-in-class training program
- Flexible scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
