Front Office Manager Full-Time

Stonebridge Hospitality Management•Denver, CO

2d•$65,000 - $75,000•Onsite

About The Position

The Front Office Manager oversees the day-to-day and long-term operations of guest reception, reservations, and telephone services, ensuring high standards of guest satisfaction and operational efficiency. Working closely with the General Manager, the role supports revenue, expense, and quality targets and ensures smooth operations that meet guest and ownership expectations. The position supervises the Front Office Department and conducts performance appraisals, training, and development for its staff. This is a full-time, exempt position based in Denver, Colorado. The work is primarily indoors in the hotel’s front office, lobby, and guest areas. The role requires standing and walking for extended periods, occasional lifting and carrying of objects up to 20 pounds, and a flexible schedule that includes availability for evenings, weekends, and holidays.

Requirements

At least 3 years of front office management experience in a hotel environment, with a strong focus on guest service and operations.
Proven leadership and supervisory skills, including the ability to manage and develop a team.
Strong organizational and multitasking abilities to handle daily front office operations and guest interactions.
Proficiency in property management systems and financial reporting.
Excellent verbal and written communication skills for interacting with guests, staff, and management.
Ability to analyze financial data, including budgets, forecasts, and revenue reports.
Ability to resolve guest complaints and service issues professionally and promptly.
Knowledge of hotel check-in and check-out procedures, billing, and room inventory management.

Responsibilities

Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
Oversee adherence to check-in procedures, including obtaining accurate guest details and billing information.
Address guest issues and complaints promptly to ensure guest satisfaction.
Ensure rooms are serviced and maintained to established company standards.
Maximize room occupancy within the agreed overbooking policy.
Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping.
Ensure guest charges are accurately posted and kept up to date.
Enforce credit control procedures and ensure accounts are balanced daily.
Oversee efficient and speedy check-out procedures.
Ensure luggage is promptly delivered to and collected from guest rooms.
Maintain cleanliness and order in front-of-house areas, including the entrance and lobby.
Conduct regular performance appraisals for front office staff and provide training and development as needed.